Troubleshooting Page 127
The printed image has incorrect or missing colors
Possible cause Solution
Ink is set to Black. Change the Ink setting to Color. See Setting Printer Options from
Windows Applications for instructions.
The printable side of
the paper is face
down.
Remove the paper and reload it with the printable side face up. See
Media Loading and Handling Guidelines
for instructions.
The Halftoning option
is set incorrectly for
your document type.
Use the correct settings for the project you’re printing, following the
instructions in Using Predefined Advanced Settings
.
The Color
Adjustment Mode
option is set
incorrectly for your
document type.
Use the correct settings for the project you’re printing, following the
instructions in Customizing Print Quality and Special Effects
.
The ICM (Windows 95
and 98) settings are
incorrect for your
document.
Use the Automatic mode setting or choose a different project type. See
Advanced Printing
for more information.
The ink cartridges are
low on ink or one or
more ink colors are
empty.
Check the
B
black and
A
color ink out lights to see which cartridge you
may need to replace. See Replacing an Ink Cartridge for instructions.
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