Troubleshooting
10-1
Chapter 10
Troubleshooting
Correcting USB Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Make sure that your computer is a Windows 98 or Windows 2000
pre-installed model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Make sure that EPSON USB Printer Devices appears in the list on
the Device Manager menu (for Windows 98 only). . . . . 10-2
Printer does not work correctly with a USB cable. . . . . . . . 10-5
Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5
Using the error indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Using the Status Monitor (not available for Windows 3.1) 10-7
Running a printer operation check . . . . . . . . . . . . . . . . . . . . 10-8
Cancelling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10
For Windows 98, 95, 2000, and NT 4.0 users . . . . . . . . . . . . 10-11
For Windows 3.1 users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11
For Macintosh users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-12
Print Quality Could Be Better . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Horizontal banding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Vertical misalignment or banding . . . . . . . . . . . . . . . . . . . . . 10-14
Color gaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-14
Colors are incorrect or missing. . . . . . . . . . . . . . . . . . . . . . . . 10-15
Blurry or smeared printout . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-15
Printouts Are Not What You Expected . . . . . . . . . . . . . . . . . . . . . 10-17
Incorrect or garbled characters. . . . . . . . . . . . . . . . . . . . . . . . 10-17
Incorrect margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-17
Inverted image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-18
Blank pages print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-18
Printout has smears on the bottom edge. . . . . . . . . . . . . . . . 10-19
Printing is too slow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-19
Printer Doesn't Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-20
All lights are off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-20
Lights came on and then went out. . . . . . . . . . . . . . . . . . . . . 10-20
Only the power light is on. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-21
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