Troubleshooting
10-23
Paper Does Not Feed Correctly
If one of the following problems has occurred, try the solution(s)
listed for the problem.
❏
Paper does not feed
❏
Multiple pages feed
❏
The paper jams
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Paper does not eject fully or is wrinkled
Paper does not feed
Remove the stack of paper and make sure of the following:
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The paper is not curled or creased.
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The paper is not too old. See the instructions that came with
the paper for more information.
❏
The paper is not loaded above the arrow on the left edge
guide.
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Paper is not jammed inside the printer. If it is, remove the
jammed paper.
❏
The black and/or color ink cartridge is empty. Replace the
appropriate cartridge. See “Replacing an Empty Ink
Cartridge” on page 8-1.
Load the paper again. Make sure that you follow any special
loading instructions that came with your paper. See also “Paper
Handling” on page 19.
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