Troubleshooting
10-5
Printer does not work correctly with a USB cable
If your printer does not work correctly with a USB cable, try one
or more of these solutions:
❏
Use the recommended USB cable as described in “System
Requirements” on page A-11.
❏
If you use a USB hub, connect the printer to the first tier of the
hub, or connect the printer to the computer’s USB port
directly.
❏
For Windows 98 users, try reinstalling the USB printer device
driver and the printer software. First, uninstall
EPSON Printer
Software
using the Add/Remove Programs utility in the
Control Panel, then uninstall
EPSON USB Printer Devices
.
Next, reinstall the software as described in
Setup Guide
. If
EPSON USB Printer Devices
is not registered in the
Add/Remove Programs list, browse the CD-ROM and
double-click
epusbun.exe
in the Win 9x folder. Then, follow
the on-screen instructions.
Diagnosing the Problem
Troubleshooting printer problems is best handled in two easy
steps: first diagnose the problem, then apply likely solutions until
the problem is fixed. The information that you need to diagnose
the most common problems is provided by the printer’s control
panel lights and by the Status Monitor utility (for Macintosh and
Windows 98, 95, 2000, and NT 4.0). You can also run a printer
operation check to determine whether the problem originates
with the printer or the computer. Refer to the appropriate section
below.
Use the information presented in this chapter to pinpoint the
source of your problem, then apply the recommended solutions
until the problem is solved.
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