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For Inquiries
If you have any technical questions about this printer, or if any problems occur, please contact us
with the following information.
❏ Type of inquiry: Problem / Question
❏ Date:
❏ Your company:
❏ Department:
❏ Your name:
❏ Phone/Fax/Email:
❏ Computer information:
•Manufactu
rer / CPU
❏ OS (with Service Pack information):
❏ Model name of the printer:
❏ Printer driver: Installed / Not installed
❏ Connection type: USB / Ethernet / MS shared (Client / Server)
❏ Install protocol/service: NetBEUI / NetWare Client (Novell (Ver. )) / Microsoft (Ver. ))
/ TCPIP / SNMP agent / Other
❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR
/ EPSON TCPIP Pr
int (Name) / Own custom application
/ Other (Product name/Ver.)
❏ Firewall: OS standard / Personal (Product name/Ver.) / None
❏ Your application information:
•Windows service operation / Normal EXE operation
❏ EPSON application status: EpsonNet Simple Viewer / EpsonNet SDK for Windows
/ Printer Setting / Other (Application name)
❏ Phenomenon of the problem (or content of the question):
❏ System configuration:Hardware configuration such as computer and network, and
Software module configuration
❏ Procedure of reproduction of the problem: Operation procedure, functional procedure, func-
tion and argument value to reproduce
❏ Reproducibility of the problem: Yes ( out of times) / No
• Contents of technical questions must be about our printers only. For those about prod-
ucts of Microsoft Corporation or other companies, please contact them.
• If any problems occur, check whether there is any physical cause (such as connection or
power problems) before contacting us.
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