Epson WF-3620 Series

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Open the document cover.

Carefully remove the jammed paper.

Close the document cover and ADF cover.

Raise the ADF input tray.

User’s Guide

Troubleshooting for Printing/Copying

172

Main Page

Copyright and Trademarks2
Table of Contents4
Introduction8
Where to Find Information8
Available Features8
Caution, Important and Note9
Operating System Versions9
Using Epson Connect Service10
Important Instructions11
Safety Instructions11
Product Advisories and Warnings12
Setting Up/Using the Product12
Using the Product with a Wireless Connection14
Using Memory Cards14
Using the LCD Screen14
Handling Ink Cartridges14
Restrictions on Copying14
Protecting Your Personal Information15
Getting to Know Your Product16
Product Parts16
WF-7610 Series/Wf-7620 Series16
WF-3620 Series/Wf-3640 Series19
Guide to the Control Panel21
Status Icons23
Icons for each Mode24
Status Menu25
Icons on the Software Keyboard for the LCD Screen25
Paper and Media Handling27
Media27
Storing Paper27
Selecting Paper27
Paper Type Settings on the LCD Screen31
Paper Type Settings from the Printer Driver32
Loading Paper into the Paper Cassette33
Loading Envelopes into the Paper Cassette36
Loading Paper and Envelopes into the Rear Paper Feed Slot39
Placing Originals42
Automatic Document Feeder (ADF)42
Scanner Glass44
Inserting a Memory Card44
Copying47
Copying Documents47
Basic Copying47
Copy Mode Menu List47
Printing48
Printing from the Control Panel48
Printing a JPEG File48
Printing a TIFF File49
Printing from Your Computer49
Printer Driver and Status Monitor49
Basic Operations51
Basic Printing51
Canceling Printing55
Other Options57
Printing Photos the Easy Way57
Product Presets (for Windows Only)58
2-Sided Printing58
Fit to Page Printing60
Pages Per Sheet Printing61
Anti-Copy Pattern Printing62
Only)63
Watermark Printing (for Windows Only)63
Header/Footer Printing (for Windows Only)64
Administrator Settings for Printer Driver (for Windows Only)65
Scanning67
Scanning from the Control Panel67
Scanning to a Memory Device67
Scanning to a Folder68
Scanning to an Email68
Scanning to a Computer69
Scan Mode Menu List70
Scanning from Your Computer70
Scanning in Office Mode70
Scanning in Professional Mode72
Image Adjustment Features74
Previewing and Adjusting the Scan Area77
Software Information79
Starting Epson Scan Driver79
Starting Other Scanning Software79
Faxing81
Connecting to a Phone Line81
Compatible Telephone Lines and Phone Cables81
Connecting the Product to the Phone Line81
Connecting a Phone Device82
Setting up for Faxing83
Basic Settings83
Advanced Settings87
Sending Faxes88
Basic Operations88
Other Options90
Receiving Faxes94
Setting up the Receive Mode94
Outputting Received Faxes95
Viewing Received Faxes on the LCD Screen97
Receiving a Fax by Polling98
Receiving a Fax Manually98
Saving Received Faxes on a Computer99
Checking Fax Job Status and History99
Using the Status Menu99
Printing a Fax Report100
Fax Mode Menu List101
Making Contact List Settings102
Creating a Contact102
Creating a Group103
Menu List of Control Panel105
Copy Mode105
Memory Device Mode106
Fax Mode107
Scan Mode107
Setup Mode110
System Administration Settings111
Contacts116
Presets116
Status Menu117
Ink Cartridge and Consumable Information118
Ink Cartridges118
Maintenance Box118
Replacing Ink Cartridges120
Ink Cartridge Safety Instructions, Precautions120
And Specifications120
Safety Instructions120
Precautions on Ink Cartridge Replacement121
Ink Cartridge Specifications122
Checking the Ink Cartridge Status122
For Windows122
For Mac os X123
Using the Control Panel124
Temporary Printing with Black Ink When Color Ink Cartridges Are Expended125
For Windows125
For Mac os X127
Conserving Black Ink When the Cartridge Is Low (for Windows Only)128
Replacing an Ink Cartridge129
Maintaining Your Product and Software133
Checking the Print Head Nozzles133
Using the Nozzle Check Utility for Windows133
Using the Nozzle Check Utility for Mac os X133
Using the Control Panel134
Cleaning the Print Head134
Using the Head Cleaning Utility for Windows135
Using the Head Cleaning Utility for Mac os X135
Using the Control Panel136
Aligning the Print Head136
Using the Print Head Alignment Utility for Windows136
Using the Print Head Alignment Utility for Mac os X137
Using the Control Panel137
Making Network Service Settings138
Web Config138
Email Server Settings139
Sharing the Product for Printing141
Cleaning the Product141
Cleaning the Exterior of the Product141
Cleaning the Interior of the Product142
Replacing Maintenance Box143
Checking the Maintenance Box Status143
Precautions on the Maintenance Box143
Replacing a Maintenance Box143
Transporting the Product145
Checking and Installing Your Software147
Checking the Software Installed on Your Computer147
Installing the Software148
Uninstalling Your Software148
For Windows148
For Mac os X149
Transferring Data Using an External Storage Device151
Precautions on Storage Devices151
Copying Files between a Storage Device and Your Computer151
Copying Files to Your Computer151
Saving Files to a Storage Device152
Error Indicators154
Error Messages on the Control Panel154
Error Code on the Status Menu155
Troubleshooting for Printing/Copying158
Diagnosing the Problem158
Checking Product Status159
Paper Jams161
Removing Jammed Paper from the Rear Cover162
Removing Jammed Paper from Inside the Product167
Removing Jammed Paper from the Paper Cassette169
Removing Jammed Paper from the Automatic Document Feeder (ADF)171
Preventing Paper Jams173
Reprinting after a Paper Jam (for Windows Only)173
Print Quality Help174
Horizontal Banding175
Vertical Banding or Misalignment175
Incorrect or Missing Colors176
Blurry or Smeared Print176
Miscellaneous Printout Problems177
Incorrect or Garbled Characters177
Incorrect Margins178
Printout Has a Slight Slant178
Size or Position of Copied Image Is Incorrect178
Inverted Image179
Blank Pages Print179
Printed Side Is Smeared or Scuffed179
Printing Is too Slow179
Paper Does Not Feed Correctly180
Paper Does Not Feed180
Multiple Pages Feed180
Paper Is Improperly Loaded181
Paper Is Not Ejected Fully or Is Wrinkled181
The Product Does Not Print181
All Lights Are off181
Lights Came on and then Went out181
The Control Panel or Lights Are on181
An Ink Error Is Indicated after You Replace the Cartridge182
Other Problem183
Printing Plain Papers Quietly183
The Memory Card Is Not Recognized183
Rear Paper Feed Slot Is Removed (Only for WF-7610 Series/Wf-7620 Series)184
Troubleshooting for Scanning185
Problems Indicated by Messages on the LCD Screen or Status Light185
Problems When Starting a Scan185
How to Unblock Epson Event Manager185
Using the Automatic Document Feeder (ADF)186
Using Scanning Software Other than Epson Scan Driver186
Problems When Feeding Paper187
The Paper Gets Dirty187
Multiple Sheets of Paper Are Fed187
The Paper Jams in the Automatic Document Feeder (ADF)187
Problems with Scanning Time187
Problems with Scanned Images187
Scan Quality Is Unsatisfactory187
The Scanning Area or Direction Is Unsatisfactory188
Other Problems190
Scanning Quietly190
Cannot Send the Scanned Image by Email190
Problems Remain after Trying All Solutions190
Troubleshooting for Faxing191
Cannot Send and Receive Fax191
No Dial Tone Detected." Error Occurs191
Memory Full Error Occurs192
Quality Problems192
In Sent Faxes192
In Received Faxes192
Other Problems192
Answering Machine Cannot Answer Voice Calls192
The Time and Date of Sent or Received Fax Jobs Is Incorrect193
Cannot Store Received Faxes in an External Storage Device193
Faxes Are Sent at the Wrong Size193
Cannot Forward Received Faxes by Email193
Product Information194
System Requirements194
For Windows194
For Mac os X194
Technical Specifications194
Printer Specifications194
Scanner Specifications197
Automatic Document Feeder (ADF) Specifications197
Fax Specifications198
Network Interface Specification198
Memory Card199
Mechanical200
Electrical201
Environmental203
Standards and Approvals203
Interface204
External USB Device204
Where to Get Help205
Technical Support Web Site205
Contacting Epson Support205
Before Contacting Epson205
Help for Users in Europe206
Help for Users in Taiwan206
Help for Users in Australia207
Help for Users in Singapore207

Epson WF-3620 Series - Page 172

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