Epson WF-3620 Series User Manual

The time and date of sent or received fax jobs is incorrect
If the time stamps on fax jobs are incorrect, or a scheduled fax is not sent at the specified time, the product’s clock may
be running fast/slow, it may have been reset by a power failure, or the product may have been turned off for an
extended period of time. Set the correct time.
& Setup > System Administration > Common Settings > Date/Time Settings
Cannot store received faxes in an external storage device
The external storage device may be running out of memory, be write protected, or may not have the folder to save. To
create a folder to save received faxes in the device, see the following section.
& “Outputting received faxes” on page 95
You cannot save received faxes when Memory Device Interface has been disabled.
& Setup > System Administration > Printer Settings > Memory Device Interface
Faxes are sent at the wrong size
❏ When you are using the scanner glass, make sure you have not placed the product in direct sunlight or near a light
source. The scanner glass may not detect the document correctly near a strong light.
❏ When scanning your document on the scanner glass for faxing, you need to select the document size.
& “Fax Mode” on page 107
Cannot forward received faxes by email
Make sure you have configured the email server settings.
& “Email Server Settings” on page 139
User’s Guide
Troubleshooting for Faxing
193

Epson WF-3620 Series Specifications

General

Print Technology	Inkjet
Functions	Print, Copy, Scan, Fax
Print Resolution	4800 x 2400 dpi
Scan Type	Flatbed, ADF
Scan Resolution	1200 x 2400 dpi
Mobile Printing	Epson Connect, Apple AirPrint, Google Cloud Print
Duplex Printing	Yes
Print Speed (Black)	19 ISO ppm
Print Speed (Color)	10 ppm (ISO)
Copy Speed (Black)	17 ISO cpm
Copy Speed (Color)	9 cpm (ISO)
Copy Resolution	Up to 600 x 1200 dpi
Fax Transmission Speed	3 seconds per page
Paper Capacity	250 sheets
Connectivity	USB, Ethernet, Wi-Fi
Display	2.7" touchscreen
Ink Cartridges	4 individual ink cartridges
Automatic Document Feeder	35 sheets