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Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure the correct product is selected. If necessary, select the Other tab and click Reset.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both
versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If the user restriction feature (Access Control) is enabled, a user ID and password are required to
scan. If you do not know the user ID or password, contact your administrator for assistance.
Parent topic: Solving Scanning Problems
Related tasks
Starting a Scan Using the Epson Scan 2 Icon
Entering a User ID and Password for Scanning
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Note: For solutions when using Document Capture Pro (Windows) or Document Capture (Mac)
software, see the Document Capture Pro (Windows) or Document Capture (Mac) help utility.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Scanned Image Quality Problems
Image Colors are Patchy at the Edges
Ripple Patterns Appear in an Image
Scanned Image Edges are Cropped
Parent topic: Solving Problems
Image Consists of a Few Dots Only
If your scanned image consists only of a few dots, try these solutions:
• Make sure you placed your original for scanning facing the correct way.
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