Epson WorkForce WF-2910 Series

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Where to Get Help

Technical Support Web Site..........................................237

Contacting Epson Support...........................................237

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Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Important Safety Instructions (Paper Manual)7
Start here (Paper Manual)7
User's Guide (Digital Manual)7
Information on the Latest Manuals7
Guide to Web Movie Manuals7
Searching for Information8
Printing Only the Pages You Need8
About this Manual9
Marks and Symbols9
Notes on Screenshots and Illustrations9
Operating System References10
Trademarks10
Copyright11
Important Instructions12
Safety Instructions13
Safety Instructions for Ink13
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer14
Advisories and Warnings for Using the LCD Screen15
Advisories and Warnings for Connecting to the Internet15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer15
Protecting Your Personal Information15
Part Names and Functions16
Front17
Inside18
Rear19
Guide to the Control Panel21
Control Panel22
Home Screen Configuration23
Guide to the Network Icon24
Loading Paper25
Paper Handling Precautions26
Paper Size and Type Settings26
List of Paper Types27
Loading Papers28
Loading Paper in the Rear Paper Feeder28
Loading Various Paper30
Loading Envelopes30
Loading Pre-Punched Paper31
Loading Long Papers31
Placing Originals32
Originals that Are Not Supported by the ADF33
Placing Originals on the ADF33
Placing Originals on the Scanner Glass35
Printing37
Printing Documents38
Printing from a Computer38
Printing Documents from Smart Devices51
Printing on Envelopes53
Printing on Envelopes from a Computer (Windows)53
Printing on Envelopes from a Computer (Mac OS)54
Printing Photos54
Printing Photos from a Computer54
Printing Web Pages54
Printing Web Pages from a Computer54
Printing Web Pages from Smart Devices54
Printing Using a Cloud Service55
Copying56
Copying in Color or Monochrome57
Copying on 2-Sides58
Copying by Enlarging or Reducing58
Copying Multiple Originals Onto One Sheet58
Copying ID Card60
Copying Without Margins60
More Menu Options for Copying61
The Number of Copies61
B&W61
Color61
Print Settings61
Available Scanning Methods64
Scanning Originals to a Computer64
Scanning Using WSD65
Setting up a WSD Port66
Scanning Originals to a Smart Device68
Faxing69
Before Using Fax Features70
Connecting the Printer to a Phone Line70
Making the Printer Ready to Send and Receive Faxes73
Making Settings for the Printer's Fax Features According to Use75
Making Contacts Available78
Overview of this Printer's Fax Features81
Feature: Sending Faxes81
Feature: Receiving Faxes81
Feature: PC-FAX Send/Receive (Windows/Mac OS)82
Features: Various Fax Reports82
Feature: Security When Sending and Receiving Faxes82
Features: Other Useful Features83
Sending Faxes Using the Printer83
Selecting Recipients84
Various Ways of Sending Faxes84
Receiving Faxes on the Printer87
Receiving Incoming Faxes87
Receiving Faxes by Making a Phone Call88
Menu Options for Faxing89
Fax89
Scan Settings90
Fax Send Settings90
More91
Contacts Manager92
Using Other Faxing Features93
Printing Fax Report Manually93
Sending a Fax from a Computer93
Sending Documents Created Using an Application (Windows)93
Sending Documents Created Using an Application (Mac OS)95
Receiving Faxes on a Computer97
Checking for New Faxes (Windows)97
Checking for New Faxes (Mac OS)99
Canceling the Feature that Saves Incoming Faxes to the Computer99
Maintaining the Printer100
Checking the Status of Consumables101
Improving Print, Copy, Scan, and Fax Quality101
Checking and Cleaning the Print Head101
Running Power Cleaning103
Preventing Nozzle Clogging104
Aligning the Print Head104
Cleaning the Paper Path for Ink Smears104
Cleaning the Scanner Glass105
Cleaning the ADF106
Cleaning the Translucent Film109
Cleaning the Printer111
In These Situations113
When Replacing a Computer114
Saving Power114
Disabling Your Wi-Fi Connection114
Installing the Applications Separately115
Checking if a Genuine Epson Printer Driver Is Installed - Windows116
Checking if a Genuine Epson Printer Driver Is Installed - Mac os117
Re-Setting the Network Connection118
Making Settings for Connecting to the Computer118
Making Settings for Connecting to the Smart Device119
Making Wi-Fi Settings from the Control Panel119
Checking the Printer's Network Connection Status (Network Connection Report)121
Messages and Solutions on the Network Connection Report122
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)127
About Wi-Fi Direct127
Connecting to Devices Using Wi-Fi Direct128
Disconnecting Wi-Fi Direct (Simple AP) Connection129
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID130
Adding or Changing the Printer's Connection131
To Set up a Printer on Multiple Computers131
Changing the Connection from Wi-Fi to USB132
Setting a Static IP Address for the Printer133
Transporting and Storing the Printer135
Solving Problems139
Cannot Print, Scan, or Fax139
Problem Solving139
The Application or Printer Driver Do Not Work Properly140
The Printer Cannot Connect to the Network144
Cannot Send or Receive Faxes147
Paper Does Not Feed Properly152
Printing, Copying, Scanning, and Faxing Quality Is Poor155
Print Quality Is Poor155
Copy Quality Is Poor163
Scanned Image Problems170
The Quality of the Sent Fax Is Poor173
Received Fax Quality Is Poor175
Cannot Select Paper Type or Paper Source in Printer Driver175
A Genuine Epson Printer Driver Has Not Been Installed175
An Error Code Is Displayed on the LCD Screen175
Paper Gets Jammed177
Removing Jammed Paper177
Removing Jammed Paper from the ADF180
Preventing Paper Jams182
It Is Time to Replace the Ink Cartridges182
Ink Cartridge Handling Precautions182
Replacing Ink Cartridges185
Continue Printing Temporarily Without Replacing Ink Cartridges188
It Is Time to Replace the Maintenance Box191
Maintenance Box Handling Precautions191
Replacing a Maintenance Box192
Cannot Operate the Printer as Expected196
The Printer Does Not Turn on or off196
Operations Are Slow196
LCD Screen Gets Dark198
Operation Sounds Are Loud198
The Date and Time Are Incorrect198
The Root Certificate Needs to be Updated199
Cannot Perform Manual 2-Sided Printing (Windows)199
The Print Settings Menu Is Not Displayed (Mac OS)199
Cannot Make Calls on the Connected Telephone199
Sender's Fax Number Not Displayed199
Sender's Fax Number Displayed on Received Faxes Is Wrong200
Answering Machine Cannot Answer Voice Calls200200
A Lot of Junk Faxes Have Been Received200
Cannot Solve Problem200
Cannot Solve Printing or Copying Problems200
Product Information202
Paper Information203
Available Paper and Capacities203
Unavailable Paper Types205
Consumable Products Information206
Ink Cartridge Codes206
Maintenance Box Code207
Software Information207
Application for Printing from a Computer (Windows Printer Driver)207
Application for Printing from a Computer (Mac os Printer Driver)208
Application for Controlling the Scanner (Epson Scan 2)209
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)209
Application for Sending Faxes (PC-FAX Driver)210
Application for Configuring Printer Operations (Web Config)210
Application for Updating Software and Firmware (Epson Software Updater)211
Settings Menu List212
Supply Status212
Maintenance212
Printer Setup213
Network Settings216
Epson Connect Services217
Contacts Manager217
Fax Settings218
Print Status Sheet224
Print Counter224
Customer Research224
Restore Default Settings225
Firmware Update225
Product Specifications225
Printer Specifications225
Scanner Specifications227
ADF Specifications227
Fax Specifications228
Interface Specifications228
Network Specifications229
Supported Third Party Services230
Dimensions231
Electrical Specifications231
Environmental Specifications232
System Requirements232
Regulatory Information233
Standards and Approvals233
Restrictions on Copying234
Where to Get Help236
Technical Support Web Site237
Contacting Epson Support237
Before Contacting Epson237
Help for Users in Europe237
Help for Users in Taiwan237
Help for Users in Australia238
Help for Users in New Zealand238
Help for Users in Singapore239
Help for Users in Thailand239
Help for Users in Vietnam240
Help for Users in Indonesia240
Help for Users in Hong Kong243
Help for Users in Malaysia244
Help for Users in India244
Help for Users in the Philippines244

Epson WorkForce WF-2910 Series - Where to Get Help

Table of Contents

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