B
A C D E F G SERVICE
48
Valve Solenoid
Check Failure
The valve solenoids have failed the pre-ignition test. A wire may have dislodged
or the valve solenoid is faulty.
• Check that the connections to each solenoid are secure and in place. The
connections on the ends of the wires may need to be tightened (e.g. with
a pair of pliers) to ensure a robust connection to the valve terminal.
• Disconnect and reconnect the firebox connectors ensuring they are
firmly pushed into place.
• One of the solenoids on the valve inside the fire may have failed. If this is
the case, the valve will need to be replaced.
Remote Cannot
Communicate
with Fire
The remote cannot communicate with the fire.
• Check if the fire is turned o “at the wall” i.e. a loss of power to the fire or
the remote is outside of its eective radio frequency range (too far away
from the fire). Typical remote range is 1m to 10m.
• Ensure there is power to the fire by pressing the auxiliary on/o (red)
button on the fire, then press the on/o button on the remote to clear
the error.
Duct Air Over-
temp
The hot air duct temperature sensor has detected excessive heat at the duct
outlet.
• Ensure that there are at least THREE air vents installed and open; TWO
must be in the same room as the fireplace.
• Ensure the duct fan is operating when the fireplace is running. If not,
check that the duct fan cord is plugged into the fireplace.
Combustion Air
Flow Error
• Check whether the pressure switch is activating at startup (there is an
orange indicator LED in the control tray). If not, check that the pressure
switch electrical connection is correct.
• Check that the hoses are connected at both ends. Ensure the hoses are
not kinked.
• Ensure the pressure switch is mounted vertically and the diaphragm is
operational. The black hose should be connected to the low pressure port
and the translucent to the high pressure port
• Check that both flues are securely connected at both ends to the
appliance and the powerflue wall terminal and that the flue is not
damaged
• Check that the fan inside the powerflue wall terminal is running during
startup. This fan may need servicing if it is slowed or stalled.
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