IP Server 900 Programming Manual Function 4: Auto attendant programming
G.4
Remote branch (Esi-Linked systems only)
The remote branch type
1
can route calls to remote location destinations. For example:
• Location + branch ID — Routes caller to a menu branch at a remote location.
Note: Only branch IDs 8700 through 8798 at the remote location are supported.
• Location + department — Routes caller directly to a department at a remote location.
• Location + extension — Routes caller directly to an extension at a remote site.
• Location + mailbox — Routes caller directly to a voice or information mailbox at a remote site.
When you assign a remote branch to send a call to a branch ID at a remote Esi-Link location, that branch ID
(i.e., the destination branch ID) must be within the range of ID 8700 through ID 8798. This is to insure the
correct setup of an Esi-Link auto attendant for incoming calls from remote locations.
Each remote branch can have a forward/no-response (NR) destination programmed to which the branch
will send a caller if any of the following should occur:
• All Esi-Link channels are busy;
• The Esi-Link connection to the remote location is either off-line or unavailable;
• The caller is returned to the original location via branch ID 8799.
The forward/no-response destination can be one of the following destinations:
• Local branch ID
• Local station or department number
• Local voice mailbox (user, guest, or information)
In the event all Esi-Link channels are busy or unavailable, the caller will be directed to the forward/no-
response destination after hearing the prompt, “Destination unreachable.” If a forward/no-response
destination isn’t assigned, the caller will be sent to the Operator at the originating location. Typically, the
forward/no-response destination would be a GoTo branch to the menu branch to which the caller was last
connected, such as branch ID 1.
At the remote location, when branch IDs 8700 through 8798 are assigned as GoTo branches, the branch
destination will be limited to the return branch (ID 8799; see “Return branch,” below) and internal destinations
at that location (i.e., local ID branches, departments, extensions, mailboxes, and COs only).
Return branch
Branch ID 8799 is a special, pre-programmed branch that’s used to send a caller back over the Esi-Link
network to the no-response forward of the originating location ID branch that routed the call. To use this
branch, assign (at the remote location) a GoTo branch to ID 8799. When the caller is sent to this GoTo
branch, he/she automatically will be sent back to the no-response destination of the originating location
branch ID.
1
For more information about Esi-Link, see “Function 83: Esi-Link programming,” pages L.10–L.11.
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