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Agilia - User Guide 59
Cleaning
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The accumulation of dirt in the printer (on the rollers for example) may cause transportation issues. Proceed with an advanced cleaning cycle.
"Advanced cleaning" on page44
Mechanical issue
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Contact your reseller for assistance.
Jammed cards
Removing a jammed card
Do not power off the printer, as this cancels pending print jobs in the printer’s memory.
The mechanical error signal is ON and printing is interrupted.
1. Open the door of the printer and remove the cassettes.
2. Press and hold the power button to activate the card feed rollers.
3. If the card is still stuck inside the printer, slide it manually towards the printer output. If there is more than one card, always push the top one first.
4. Put the cassettes back in place and close the door of the printer.
Preventing jammed cards
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Make sure that the card thickness selector is correctly adjusted.
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Make sure that the thickness of the cards used matches the technical specifications available on www.evolis.com > Product page.
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Make sure that the cards are flat. Keep them in an horizontal position.
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Make sure that the cards are not stuck together. Shuffle the cards before loading them.
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