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Resolving the Ribbon Breaking problem
Symptom: Either the Ribbon breaks when printing or the LCD displays the Ribbon Jam
Error.
Step Procedure
1 Calibrate the Ribbon Sensor (820564).
a. Reset the Printer to clear any Error message by removing Power and
reapplying.
b. From the Computer, open the Printer control panel.
• If using Windows 95/98/ME, right click on the Persona C25 Card Printer
Icon and select properties.
• If using Windows NT 4.0, right click on the Persona C25 Card Printer
and select Document Defaults.
• If using Windows 2000/XP, right click on the Persona C25 Card Printer
and select Printing Preferences.
c. Click on the Calibrate tab in the Persona C25 Card Printer Driver.
d. Click on the Sensors button.
e. Remove the Ribbon and close the top cover.
f. Click on the Send button for a Ribbon Sensor Calibration.
2 Adjust the Image Placement.
a. Disconnect power from the Printer.
b. Remove the Rear Cover.
c. Adjust the Potentiometer labeled RP3 one-quarter turn counter clockwise.
d. Run a self-test by holding down the Pause/Resume Button while
reapplying power.
e. Once printed, the green and red bars on the self-test card should be of
equal length. If they are not, a further adjustment may be needed.
Persona® C25 Card Printer User Guide (Rev. 4.0)
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