Juno System: User Guide
Appendix A: Troubleshooting
Running
49
Running
Cleaning
Observation Possible Cause Recommended Action
Error messages Various 1 Eject the IFC, and then eject the interface plate. (See
Clean an Interface Plate on page 51.)
2 With a lint-free cloth, wipe the interface plate, underside
of the IFC, barrier tape surface, and thermal chuck to
remove any lint or particulates. Removing external
debris could stop an air leak, which triggers error
message P14. (See Clean the Thermal Cycler Chuck on
page 50 and Clean an Interface Plate on page 51.)
3 Reload the interface plate, and then the IFC, and restart
the run. (See Clean an Interface Plate on page 51 and
Run a Script on page 24.)
4 After 5–10 minutes, check the run.
5 If the error message displays again, eject the IFC, and
reboot the system. (See Shut Down the System and
Then the Instrument on page 34.)
6 If the system fails to recover, note error codes, and
contact Fluidigm technical support.
Screen does not display Sleep mode Touch the screen to display it.
Observation Possible Cause Recommended Action
Unable to start the Clean
System run
• Cleaning Plate
missing
• Interface plate not
removed
Eject the interface plate and put the Cleaning Plate into the
tray. (See Clean the Juno System on page 53.)
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