15 Problem Solving
422
Problem Solving
15
016-556
[Cause] Connection to ApeosWare Authentication Management or ApeosWare
Authentication Agent to the database timed out because of an overload.
[Remedy] Because the service is overloaded, wait for a while, and then execute
authentication again.
If the error still is not resolved, check ApeosWare Authentication
Management or ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
016-557
[Cause] Authentication Agent internal error occurred.
[Remedy] Check ApeosWare Authentication Management or ApeosWare
Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
016-558
[Cause] The machine received an unknown error from ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Contact our Customer Support Center.
016-559
[Cause] A remote download parameter error occurred. An invalid value is set for
essential system data.
[Remedy] Confirm the settings for essential system data.
016-560
[Cause] A communications error occurred between the machine and ApeosWare
Authentication Management or ApeosWare Authentication Agent.
[Remedy] Check whether the network cable is connected, and confirm the settings of
ApeosWare Authentication Management or ApeosWare Authentication
Agent. Also, print a Configuration Report, and if the DNS address of the
server is set to "Server Name / IP Address" for "Authentication Agent", check
whether DNS is enabled.
016-562
[Cause] Multiple entries containing the same smart card information were found in the
guest database of Active Directory or ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Correct the guest database entries of Active Directory or ApeosWare
Authentication Management or ApeosWare Authentication Agent so that they
do not contain the same smart card information.
016-563
[Cause] The job cannot continue because there is insufficient memory for the Image
Extension Kit.
[Remedy] Select Standard for the image quality. If the error still is not resolved, contact
our Customer Support Center.
016-564
[Cause] Failed to authenticate the Remote Download server.
[Remedy] Confirm the login name and password to access the Remote Download
server. If the error still is not resolved, contact the Customer Support Center.
016-569
[Cause] Authentication Agent error
[Remedy] Contact our Customer Support Center.
016-574
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because the host or server name of the FTP server could not be resolved
when accessing the DNS server.
[Remedy] Confirm the connection to the DNS server. Check whether the FTP server
name is registered correctly on the DNS server.
016-575
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because the DNS server address was not registered on the machine.
[Remedy] Specify the correct DNS server address. Or, specify the destination FTP
server by using its IP address.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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