Error Code
421
Problem Solving
15
016-538
[Cause] An error occurred when writing the remote download file to the hard disk. The
file obtained from the Remote Download server could not be written to the
hard disk.
[Remedy] Confirm the amount of available space, and delete files that are no longer
required. Alternatively, replace the hard disk.
016-539
[Cause] Kerberos server authentication protocol error
[Remedy] An error occurred in the software. Contact our Customer Support Center.
016-543
[Cause] The specified domain was deleted from ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Select [Refresh] on the [Domain] screen, and update the domain information,
or add the domain to ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-545
[Cause] The specified domain was deleted from ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Adjust the times of the computer of the active directory and the computer on
which ApeosWare Authentication Management or ApeosWare Authentication
Agent is installed. Also, if the Windows Time Service of the computer on
which the Authentication Agent is installed has stopped, start the service.
For more information on the process, refer to the manual for the Authentication Agent.
016-546
[Cause] A local user tried to obtain the information of another user.
[Remedy] Contact our Customer Support Center.
016-548
[Cause] The machine is not registered in ApeosWare Authentication Management or
ApeosWare Authentication Agent.
[Remedy] Register the machine in ApeosWare Authentication Management or
ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
016-553
[Cause] ApeosWare Authentication Management or ApeosWare Authentication Agent
does not support the interface version of the machine.
[Remedy] You must upgrade ApeosWare Authentication Management or ApeosWare
Authentication Agent's version. Check whether the machine supports
ApeosWare Authentication Management or ApeosWare Authentication Agent
to being upgraded.
016-554
[Cause] The login name and password used for domain user authentication of
ApeosWare Authentication Management or ApeosWare Authentication Agent
is invalid.
[Remedy] Correctly set the login name and password used for domain user
authentication of ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-555
[Cause] Connection to ApeosWare Authentication Management or ApeosWare
Authentication Agent to the database or the active directory timed out.
[Remedy] Check whether you can connect from ApeosWare Authentication
Management or ApeosWare Authentication Agent to the database or the
active directory.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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