15 Problem Solving
420
Problem Solving
15
016-524
[Cause] LDAP server SSL authentication error. The server certificate will expire soon.
[Remedy] Change the SSL certificate of the LDAP server to a valid one. You can clear
this error by selecting [Disabled] for [LDAP - SSL/TLS Communication] under
[SSL/TLS Settings] on the machine; however, note that selecting this option
does not ensure the validity of the LDAP server.
016-525
[Cause] LDAP server SSL authentication error. The server certificate has expired.
[Remedy] Change the SSL certificate of the LDAP server to a valid one. You can clear
this error by selecting [Disabled] for [LDAP - SSL/TLS Communication] under
[SSL/TLS Settings] on the machine; however, note that selecting this option
does not ensure the validity of the LDAP server.
016-526
[Cause] LDAP server SSL authentication error. The server name does not match the
certificate.
[Remedy] Set the same LDAP server address to the machine and to the SSL certificate
of the LDAP server. You can clear this error by selecting [Disabled] for [LDAP
- SSL/TLS Communication] under [SSL/TLS Settings] on the machine;
however, note that selecting this option does not ensure the validity of the
LDAP server.
016-527
[Cause] LDAP server SSL authentication error. This is an SSL authentication internal
error.
[Remedy] An error occurred in the software. Contact our Customer Support Center.
016-528
[Cause] You are logged out of the smart card authentication mode while scanning the
data with a digital signature.
[Remedy] Log in to the machine with the smart card, and then execute the operation
again.
016-529
[Cause] An error occurred when connecting to the Remote Download server. There
was no response from the server within the specified time (45 seconds).
[Remedy] Confirm the network connection. Check whether the Remote Download
server is correctly set on the network.
016-533
[Cause] Kerberos server authentication protocol error
[Remedy] The time difference between the machine and the Kerberos server exceeded
the clock skew limit value set on the Kerberos server. Check whether the
clocks on the machine and Kerberos server are correctly set. Also check
whether the summer time and the time zone are correctly set on the machine
and Kerberos server.
016-534
[Cause] Kerberos server authentication protocol error
[Remedy] The domain set on the machine does not exist on the Kerberos server, or the
Kerberos server address set on the machine is invalid for connection. Check
whether the domain name and the server address have been correctly set on
the machine. For connection to Windows 2000 or Windows 2003 Server,
specify the domain name in uppercase.
016-535
[Cause] The specified file does not exist on the Remote Download server.
[Remedy] Confirm the file.
016-536
[Cause] An error occurred when accessing the DNS prior to connecting to the Remote
Download server.
[Remedy] Confirm the connection with the DNS. Also check whether the Remote
Download server name is registered to the DNS.
016-537
[Cause] Could not connect to the Remote Download server. The port of the
destination Remote Download server is not open.
[Remedy] Confirm the port in the network settings.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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