Error Code
427
Problem Solving
15
016-714
[Cause] The specified folder does not exist.
[Remedy] Create a new folder or specify an existing folder.
016-715
[Cause] The machine failed to access the ESCP form because the password of the
ESCP form does not match.
[Remedy] Enter the correct password of the ESCP form.
016-716
[Cause] Unable to spool TIFF file because of insufficient hard disk space.
[Remedy] Delete unnecessary files and users from the machine, or install the HDD
Extension Kit (optional). For information on installing the HDD Extension Kit
(optional), refer to "Installing the HDD Extension Kit (Optional)" (P.607).
Refer to "10 Job Status" > "Printing and Deleting Stored Jobs" in the User Guide.
016-717
[Cause] Unable to create a Transmission Report - Job Undelivered or a Transmission
Report because the transmission result information required for creating the
report is not stored in the machine's memory.
[Remedy] Take one of the following measures:
z
Execute the jobs for large size Internet fax documents (about 2GB) by
splitting each document to minimize memory or HDD usage.
z
If many scan or Internet fax documents are being processed, wait until the
jobs are completed to execute a new job.
z
After completing the job that you want to confirm in a report, do not execute
200 or more jobs before printing the report.
016-718
[Cause] Unable to process the PCL print data because of insufficient memory.
[Remedy] Reduce the resolution, or cancel 2 sided printing or N up feature, and then
print again.
016-719
[Cause] Unable to process the PCL print data because of insufficient print page buffer.
[Remedy] Increase the size of the print page buffer.
016-720
[Cause] An invalid command is included in PCL print data.
[Remedy] Confirm the print data and try printing again.
016-721
[Cause] An error occurred during print processing. Probable causes are as follows:
1) Printing was instructed by the Auto Paper selection when [Paper Type
Priority] is set to [Auto Paper Off] for all paper in the [Common Service
Settings].
2) ESC/P-K command error
[Remedy] For 1), when printing by the Auto Paper selection, set one of the paper types
to other than [Auto Paper Off] in [Paper Type Priority].
For 2), confirm the print data.
Refer to "Paper Type Priority" (P.120).
016-722
[Cause] The staple position specified is not supported by the machine, or the paper
size specified is not supported by the finisher.
[Remedy] Confirm the staple position and the paper size, and try printing again.
016-723
[Cause] The punch position specified is not supported by the machine, or the paper
size specified is not supported by the finisher.
[Remedy] Confirm the punch position and the paper size, and try printing again.
016-724
[Cause] The specified staple and punch position combination is unsupported.
[Remedy] Specify the staple and punch positions on the same side, and try printing
again.
016-725
[Cause] A scanned document stored in a folder was to be sent by fax using the Job
Flow feature, but the file in the folder could not be converted to fax data.
[Remedy] Do not use the Job Flow feature. Simply scan the document from the
machine’s [Fax] screen to send it by fax.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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