15 Problem Solving
426
Problem Solving
15
016-705
[Cause] Probable causes are as follows:
1) You have specified the machine for the folder registry for the scanned
document. However, the Scanner Kit (optional) is disabled.
2) You have not used the print driver for the machine.
3) The machine received a Secure Print, Print Stored File, Charge Print, or
Private Charge Print job with no HDD Extension Kit (optional) installed.
[Remedy] For 1), press the <Services Home> button, and check whether [Scan to PC]
is displayed. If [Scan to PC] is displayed, and then check whether the
scanned document can be stored in a folder. If unable to store it in the folder,
activate the Scanner Kit (optional).
For 2), use the print driver appropriate for the machine.
For 3), check whether the HDD Extension Kit (optional) is installed on the
machine.
If the HDD Extension Kit (optional) is not installed:
z
If you do not need to use the feature, select [Not Installed] under [Hard
Disk] on the [Options] tab of the print driver.
z
If you need to use the feature, install the HDD Extension Kit.
If the HDD Extension Kit (optional) is installed:
z
Select [Installed] under [Hard Disk] on the [Options] tab of the print driver.
If the error still is not resolved, contact our Customer Support Center.
016-706
[Cause] The hard disk space is insufficient because the number of Secure Print users
exceeded the maximum limit.
[Remedy] Delete unnecessary files from the machine, and delete unnecessary Secure
Print users.
For more information on deleting users for Secure Print files, refer to "10 Job Status" > "Printing
and Deleting Stored Jobs", and on folders, refer to "6 Send from Folder" > "Checking/Operating
Files in a Folder" in the User Guide.
016-707
[Cause] Unable to print with the Sample Set feature because the HDD Extension Kit
(optional) is not installed.
[Remedy] To use the Sample Set feature, the HDD Extension Kit (optional) must be
installed.
016-708
[Cause] Unable to annotate because of insufficient hard disk space.
[Remedy] Delete unnecessary data from the hard disk to free up disk space.
016-709
[Cause] An error occurred during print processing.
[Remedy] Contact our Customer Support Center.
016-710
[Cause] Unable to register the Delayed Print document because the HDD Extension
Kit (optional) is not installed.
[Remedy] To use the Delayed Print feature, the HDD Extension Kit (optional) must be
installed.
016-711
[Cause] The upper limit for the e-mail size has been exceeded.
[Remedy] Take one of the following measures, and then try sending the mail again.
z
Reduce the number of pages of the document.
z
Lower the resolution with [Resolution].
z
Reduce the magnification with [Reduce/Enlarge].
z
Ask your system administrator to increase the value set for [Maximum Total
Data Size].
016-712
[Cause] Unable to process the document because the specified scan area is too
small.
[Remedy] Increase the resolution or scan area.
016-713
[Cause] The passcode entered does not match the passcode set on the folder.
[Remedy] Enter the correct passcode.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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