15 Problem Solving
432
Problem Solving
15
016-788
[Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following measures, and then execute the operation again:
z
Reload the browser page.
z
Restart the browser.
z
Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power.
016-790
[Cause] Unable to send an e-mail with Split Send because of exceeding the maximum
number of splits allowed.
[Remedy] Take one of the following measures:
z
Reduce the file size for [Quality/File Size].
z
Increase the value for [Maximum Split Count].
For more information on [Quality/File Size], refer to "5 Scan" > "E-mail Options/Filing Options"
> "Quality/File Size (Specifying an Image Compression Ratio When Scanning)" in the User
Guide.
For more information on [Maximum Split Count], refer to "Maximum Split Count" (P.195).
016-792
[Cause] Failed to acquire the specified job history when printing a Job Report.
[Remedy] The specified job history does not exist.
016-794
[Cause] Media is not inserted correctly.
[Remedy] Check whether the media is inserted correctly.
016-795
016-796
016-797
[Cause] An error occurred when reading the data on the media.
[Remedy] On a computer, confirm the content recorded on the media.
016-798
[Cause] Unable to print a document because the HDD Extension Kit (optional) is not
installed.
[Remedy] Install the HDD Extension Kit (optional), and try printing again.
016-799
[Cause] An invalid print parameter is included.
[Remedy] Check the print data and options, and try printing again.
017-700
[Cause] ThinPrint.Engine connection timed out.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-701
[Cause] An error occurred while connecting to ThinPrint.Engine.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-702
[Cause] The data sent to ThinPrint.Engine is invalid.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-703
[Cause] The print data sent from ThinPrint.Engine exceeded the maximum size of the
machine.
[Remedy] Split the job, and try printing again.
017-704
[Cause] An internal error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch on the machine power. Send the job again.
017-705
017-706
017-707
017-708
[Cause] ThinPrint.Engine SSL authentication error.
[Remedy] Check the server certificate information (expiry date and address) that is
registered to ThinPrint.Engine.
017-709
[Cause] An SSL communication error occurred between ThinPrint.Engine and the
machine.
[Remedy] Check the settings of the machine.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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