Error Code
431
Problem Solving
15
016-775
[Cause] Unable to process image conversion because of insufficient hard disk space.
[Remedy] Delete unnecessary data from the hard disk to free up disk space.
016-776
[Cause] An error occurred during image conversion processing.
[Remedy] For errors occurring when forwarding with Store to Folder or Internet Fax: The
image conversion processing for the part of the data may be completed.
Retrieve each converted page from the folder using CentreWare Internet
Services.
For more information, refer to "Configuring Machine Settings Using CentreWare
Internet Services" (P.243).
For errors occurring after instructing encryption or signature using a
certificate:
Take one of the following measures:
z
Check whether the certificate is valid.
z
Set the correct date and time on the machine.
016-777
[Cause] A hard disk error occurred during image processing.
[Remedy] The hard disk may be defective. To replace the hard disk, contact our
Customer Support Center.
016-778
[Cause] The conversion processing of the scanned image was interrupted because of
insufficient disk space.
[Remedy] Delete unnecessary data from the hard disk to free up disk space.
016-779
[Cause] An error occurred during scanned image conversion processing.
[Remedy] Retry scanning. If using large-size paper such as A3 with [Resolution] set to
[600 dpi], specify [Resolution] to [400 dpi] or lower in [Layout Adjustment]. If
the error still is not resolved, contact our Customer Support Center.
016-780
[Cause] A hard disk error occurred during scanned image conversion processing.
[Remedy] The hard disk may be defective. To replace the hard disk, contact our
Customer Support Center.
016-781
[Cause] Unable to connect to the SMTP server.
z
Unable to establish a connection between the machine and the server.
z
Although the connection between the machine and the server has been
established, ASCII characters are not used for the host name specified on
the machine.
[Remedy] Take one of the following measures:
z
Check whether the network cables are plugged in securely.
z
Enter the host name using ASCII characters in [Tools] > [Connectivity &
Network Setup] > [Machine's E-mail Address/Host Name].
016-786
[Cause] When using the Scan feature, the machine could not write the file to the hard
disk.
[Remedy] Take one of the following measures:
z
Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power.
z
Load paper on the paper tray as necessary.
z
If the error occurs when sending an e-mail, take one of the following
measures:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into several e-mails to
send.
- Send the job by setting [Color Scanning] to [Black & White].
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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