Error Code
435
Problem Solving
15
018-505
[Cause] If an error occurred during SMB authentication, the probable causes are as
follows:
z
Authentication failed because of the incorrect user name or incorrect
password.
z
The time on the SMB server and on the machine does not match. (This may
occur when Windows Server 2003 is used.)
z
When the destination computer is Macintosh, the specified user has not
been registered as a user who is permitted to use Windows Sharing.
If an error occurred during data transferring via SMB of the Scan to PC service,
the probable causes are as follows:
z
Login to the SMB server failed while transferring the scanned image
because of the incorrect user name or incorrect password.
z
The time on the SMB server and on the machine does not match. (This may
occur when Windows Server 2003 is used.)
z
When the destination computer is Macintosh, the specified user has not
been registered as a user who is permitted to use Windows Sharing.
[Remedy] Take one of the following measures, and execute the operation again:
z
Confirm the user name and password with your network administrator.
z
When using Windows Server 2003, be sure to match the time set on the
SMB server and the machine.
z
When the destination computer is Macintosh, specify a user who is
permitted to use Windows Sharing.
Note • The password cannot be confirmed. If you have forgotten the password, reset the
password.
To reset the password:
1) Select [Start] > [Programs] > [Administrative Tools] > [Active Directory
Users and Computers] on the Active Directory domain controller where the
user information is set.
2) Display the user information by selecting [Server] > [Domains] > [Users]
from the left side frame of the [Active Directory Users and Computers]
window.
3) Right-click the appropriate user from the right side frame of the [Active
Directory Users and Computers] window, and then select [Reset
Password].
018-506
[Cause] Communications with the CA server set in the machine failed.
[Remedy] Execute the authentication operation again.
018-507
[Cause] The authentication failed because the user name or password entered is not
correct.
[Remedy] Enter the correct user name or password.
018-508
[Cause] A server error occurred during authentication.
[Remedy] Check the status of the authentication server.
018-509
[Cause] An error occurred while specifying the job template (Network Scanning).
[Remedy] Check whether the scanning conditions defined for the job template are
correct.
018-543
[Cause] The machine failed to transfer data using SMB of the Scan to PC service
because one of the following problems occurred on the shared name of the
SMB server when logging in to the SMB server.
z
The specified shared name does not exist on the server.
z
Invalid characters are used in the specified shared name.
z
When the server is Macintosh, the specified shared name may not have an
access right.
[Remedy] Confirm the specified shared name, and set the name correctly.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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