Error Code
437
Problem Solving
15
018-564
[Cause] DNS resolution for the specified hostname failed.
[Remedy] Check the followings:
z
The destination HTTP server for the scanned document is registered on the
DNS server.
z
The machine is connected to the DNS server.
z
The address of the DNS server is set on the machine.
018-565
[Cause] DNS resolution for the proxy server name set on the machine failed.
[Remedy] Check the followings:
z
The proxy server name set on the machine is registered on the DNS server.
z
The machine is connected to the DNS server.
z
The address of the DNS server is set on the machine.
018-566
[Cause] Unable to connect to the HTTP server.
[Remedy] Check the followings:
z
The network cable connection on the machine
z
The destination HTTP server for the scanned document is accessible by PC.
018-567
[Cause] The followings may be the cause:
z
The communication is disconnected while reading or writing due to some
reason.
z
Close process of the file failed due to some reason
[Remedy] Check whether the destination HTTP server for the scanned document is
accessible by PC.
018-568
[Cause] An SSL/TLS connection error occurred.
[Remedy] Check the followings:
z
The destination HTTP server for the scanned document is accessible by
PC.
z
SSL settings for the HTTP server is correct.
z
The HTTP server name
z
The HTTP server path name
018-569
[Cause] The SSL server certificate may have a problem.
[Remedy] 1) Check whether the destination HTTP server for the scanned document is
accessible by PC.
2) Check whether the SSL server certificate is registered on the HTTP server.
3) Check whether the SSL server certificate is valid.
Check the followings:
- the certificate is unexpired
- the time set on the machine is correct
- the certificate is not on the discard list
4) Check the certificate path to the SSL server certificate, and import the
required CA certificate.
5) If the SSL server certificated is not registered on the HTTP server, disable
the [Verify Remote Server Certificate] setting.
018-570
[Cause] A client certificate authentication error occurred on the HTTP server.
[Remedy] Check the followings:
z
The destination HTTP server for the scanned document is accessible by PC.
z
The SSL client certificate is registered on the machine.
z
The device certificate is correctly registered on the HTTP server.
018-571
[Cause] An internal error occurred.
[Remedy] Perform the same operation again. If the problem persists, contact our
Customer Support Center.
018-572
[Cause] The specified context name contains invalid characters.
[Remedy] Check whether the specified context name is correct.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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