15 Problem Solving
440
Problem Solving
15
018-592
[Cause] Failed to delete a scan lock folder.
[Remedy] Take one of the following measures:
1) If an existing lock directory (*.LCK) remains in the forwarding destination,
delete it manually, and then execute the job again.
2) Confirm that there is a folder with the name specified.
018-593
[Cause] Failed to create the scan lock folder.
[Remedy] If an existing lock directory (*.LCK) remains in the forwarding destination,
delete it manually, and then execute the job again.
018-595
[Cause] Multiple entries containing the same smart card information were detected in
the database of the LDAP server.
[Remedy] Correct the temporary user entries of the LDAP server so that they do not
contain the same smart card information.
018-596
[Cause] An error occurred during LDAP server authentication.
[Remedy] Execute the operation again. If the error still is not resolved, contact our
Customer Support Center.
018-700
[Cause] The network for Web Applications is being initialized.
[Remedy] Wait for a while, and then execute the operation again.
018-701
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "1" (operations
error) for Address Book query.
[Remedy] Check whether [LDAP Server/Directory Service Settings] under [Remote
Authentication/Directory Service] has been set correctly. Or, the server may
have a problem. Consult your network administrator.
018-702
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "2" (protocol
error) for Address Book query.
[Remedy] Have your network administrator confirm the LDAP server settings, and
execute the operation again.
018-703
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "3" (time limit
exceeded) for Address Book query.
[Remedy] Change the search conditions/start position to narrow the search range, and
execute the operation again. If the error still is not resolved, consult your
network administrator.
018-704
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "4" (size limit
exceeded) for Address Book query.
[Remedy] Change the search conditions/start position to narrow the search range, and
execute the operation again. If the error still is not resolved, consult your
network administrator.
018-705
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "5" (compare
false) for Address Book query.
[Remedy] The result may differ from the specified content. Have your network
administrator confirm the LDAP server status.
018-706
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "6" (compare
true) for Address Book query.
[Remedy] The desired result has been achieved. No problem occurred.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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