15 Problem Solving
464
Problem Solving
15
027-776
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Use ASCII characters to modify the host name that has been specified under
[Tools] > [Connectivity & Network Setup] > [Machine’s E-mail Address/Host
Name]. If the error still is not resolved, confirm with your network
administrator whether the SMTP server supports the EHLO command.
027-777
[Cause] The destination SMTP server does not support SMTP-AUTH.
[Remedy] Set [E-mail Send Authentication] to [Off] under [Tools] > [Connectivity &
Network Setup] > [Outgoing/Incoming E-mail Settings] > [SMTP Server
Settings].
027-778
[Cause] The destination SMTP server does not support the SMTP-AUTH system set
on the machine.
[Remedy] Confirm the authentication type supported by the SMTP server with your
network administrator. The machine supports the following authentication
types: PLAIN (plain text) authentication, LOGIN (BASE64) authentication,
and CRAM-MD5 (challenge-response).
027-779
[Cause] Failed to authenticate the SMTP server.
[Remedy] Confirm the login name and password set to SMTP-AUTH.
027-796
[Cause] The received e-mail was discarded because no documents were attached to
it. (The machine is set to print attached documents only.)
[Remedy] To print the mail body or header information also, change settings in the
[Properties] screen of CentreWare Internet Services.
Refer to "11 Computer Operations" > "E-mail Printing" in the User Guide.
027-797
[Cause] The output destination of the received e-mail is invalid.
[Remedy] Specify a correct output destination, and send the e-mail again.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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