15 Problem Solving
466
Problem Solving
15
033-507
[Cause] The recipient’s machine cannot receive.
[Remedy] Confirm the recipient’s machine (memory is full, machine is being maintained,
or other conditions), and execute the operation again.
033-508
[Cause] No spooling documents exist at the other machine.
[Remedy] Ask the other party to prepare polling documents, and execute the operation
again.
033-509
[Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again. If the error still is not resolved, confirm the
condition of the other machine.
033-510
[Cause] An error occurred during fax transmission.
[Remedy] Confirm the condition of the line and the other machine, and execute the
operation again.
033-511
[Cause] An error occurred during fax transmission.
[Remedy] Confirm the following conditions:
z
Whether a polling document exists at the other machine
z
Whether a document is jammed at the other machine
z
Whether the passwords match
033-512
[Cause] The other party cannot execute Relay Broadcast.
[Remedy] Confirm whether the other party can execute Relay Broadcast.
033-513
[Cause] The other machine does not have the Folder feature.
[Remedy] Confirm whether the other machine has the Folder feature.
033-514
[Cause] An error occurred during fax transmission.
[Remedy] Ask the sender to send again.
033-516
[Cause] An error occurred during fax transmission.
[Remedy] Confirm the recipient, and then execute the operation again. If receiving, ask
the sender to send again.
033-517
[Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again. If the error still is not resolved, confirm the
condition of the other machine.
033-518
[Cause] The other machine cannot correspond to reception of SUB.
[Remedy] Check whether the other machine can correspond to reception of SUB, and
execute the operation again.
033-519
[Cause] The other machine cannot correspond to reception of SEP.
[Remedy] Check whether the other machine can correspond to reception of SEP, and
execute the operation again.
033-520
[Cause] The other machine cannot correspond to reception of PWD/SID.
[Remedy] Check whether the other machine can correspond to reception of PWD/SID,
and execute the operation again.
033-521
[Cause] An error occurred during fax transmission.
[Remedy] Confirm the condition of the machine (memory is full, paper has run out, or
other conditions), and execute the operation again.
033-522
[Cause] An error occurred during fax transmission.
[Remedy] Ask the sender to execute the operation again.
033-523
[Cause] The line (Channel 1) is not connected correctly.
[Remedy] Confirm the connection of the line (Channel 1) and connect it correctly, and
then execute the operation again.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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