189 Troubleshooting
Jam Problems
This section includes:
• "Misfeed jam" on page 189
• "Multi-feed jam" on page 189
Misfeed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorised dealer.
Multi-feed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorised dealer.
Problem Action
Print media misfeeds occur. Remove the paper from the PSI, and then ensure that the paper is
inserted properly in the multipurpose feeder (MPF).
Depending on the print media you use, take any of the following
actions:
• For thick paper, use the one that is 163 gsm or less.
• For postcard, the one up to 190 gsm is available.
• For thin paper, use the one that is 60 gsm or more.
• For the envelope, ensure that it is properly loaded in the
multipurpose feeder (MPF) as instructed in "Loading Envelope in
the Multipurpose Feeder (MPF)" on page 77.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, ensure that the print media is
not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Problem Action
Print media multiple feeds occur. Remove the paper from the PSI, and then ensure that the paper is
inserted properly in the multipurpose feeder (MPF).
If the print media is damp, use print media that is not damp.
Fan the print media.
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