5. Maintenance
This chapter describes maintenance once the ETERNUS DX starts to be operated.
Periodic Backup
In case of an unexpected problems, important data should be regularly backed up.
• We recommend that you backup important data regularly. If the ETERNUS DX
fails
and the data has not been backed up, it may be lost.
Maintenance Service
This section explains the ETERNUS DX maintenance service.
IMPORTANT
When performing maintenance service, the maintenance engineer connects a PC used for maintenance to
the ETERNUS DX. Also, the maintenance engineer may require information that is necessary for
performing maintenance operations. If the maintenance engineer has any requirement, we ask that they
be handled.
Maintenance Support Period
The standard maintenance support period for ETERNUS DX is five years from the date of purchase, or is defined
in your service level agreement (SLA). Contact your sales representative for details if you prefer to extend the
period.
72 Operation Guide (Basic)
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