Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown
below. For details on the maintenance service, refer to "
Maintenance Service" (page 72).
● The Model Name and the Serial Number of the ETERNUS DX
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
MODEL. ETxxxxx
SERIAL. xxxxxxxxxx
CLI> show enclosure-status
Storage System Name [ETERNUS DX100 S5
]
Enclosure View
Model Upgrade Status [Not Upgraded]
Model name
Serial number
Serial Number [xxxxxx]
Model Name [ETxxxxxx]
:
Output example for the ETERNUS DX100 S5
ETERNUS Web GUI screen
ETERNUS CLI (”show enclosure-status” command)
Device ID label
Model name
Serial number
Model name - Serial number
● Details about the Trouble, Any Actions Taken, and the Results of These Actions
● The Devices That Are Connected to the ETERNUS DX
• The models of the server and network devices
• The power synchronized unit model
• The UPS model
● Log/Dump Information of the ETERNUS DX
When your maintenance engineer asks for the log/dump information of the
ETERNUS DX, obtain the
required log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "ETERNUS Web GUI User's Guide".
6. Troubleshooting
Required Information for Inquiries
82 Operation Guide (Basic)
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