Troubleshooting
This section explains about the countermeasures against paper jams and other troubles, items to check before
contacting your scanner service provider, and how to read the product label on the scanner.
ATTENTION
For details about other errors/troubles that are not covered in this section, refer to the help for the scanner driver.
When a Paper Jam Occurs
Remove the documents that are left in the ADF/top cover in the following procedure:
● Do not use forcefully pull out jammed documents, and make sure to open the ADF/top
cover first.
● Be careful not to touch any sharp parts when removing jammed documents. Doing so
could result in injury.
● Be careful not to get things such as hair, neckties or necklaces caught inside the scanner
when removing jammed documents.
● The inside of the ADF may become extremely hot during operation. Be careful not to burn
yourself.
1 Remove all documents from the stacker.
Do not open the ADF when there is a large volume of documents left on the stacker.
Your fingers could become caught if the ADF closes from the weight of the
documents.
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