Before You Contact the Scanner Service Provider
This section describes items to be checked before contacting the distributor/dealer where you purchased this
product.
General
Item Findings
Scanner name Example: fi-7900
For details, refer to Checking the Product
Label (page 192).
Serial No. Example: XXXX000001
For details, refer to Checking the Product
Label (page 192).
Date of manufacture Example: 20XX-01 (January 20XX)
For details, refer to Checking the Product
Label (page 192).
Date of purchase
Symptom
Frequency of trouble
Do you have a warranty for this product?
Names of optional products used
Error Status
● Computer Connection Issues
Item Findings
Operating system (Windows)
Error message
Interface type Example: USB interface
● Feeding Issues
Item Findings
Type of document
Main purpose of use
Date of last cleaning
Troubleshooting
190
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