GE Vivid q N - Section 1-10 Customer Assistance

GE
D
IRECTION FQ091019, REVISION 2 VIVID Q N SERVICE MANUAL
1-26 Section 1-10 - Customer Assistance
Section 1-10
Customer Assistance
1-10-1 Contact Information
If this equipment does not work as indicated in this service manual or in the Vivid q N User Manual, or
if you require additional assistance, please contact the local distributor or appropriate support resource,
as listed below.
Prepare the following information before you call:
• System ID and/or serial number.
• Software version.
• Date and time of occurrence.
• Sequence of events leading to issue.
• Is the issue reproduceable?
• Imaging mode, probe, preset/application.
• Media brand, speed, capacity, type.
• Detailed description of any problem encountered.
• Save secondary image capture, cine loop.
• Where applicable, save the appropriate log files (by pressing <Ctrl F> [or <Alt D>]).
Remember to save the log files for each day on a separate floppy disk, labelled accordingly.
NOTE: Restart the application before resuming clinical scanning.