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Geller Touch User Manual

Geller Touch
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Geller Touch
Geller Touch User Guide
Version 1.0 (8.1.0 r2b31)

Table of Contents

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Geller Touch Specifications

General IconGeneral
Display Size15.6 inches
Resolution1920 x 1080
Touch TechnologyProjected Capacitive
Operating SystemWindows 10 IoT
Ports1x HDMI
IP RatingIP65

Summary

About This Manual

Back Office Navigation

General Navigation Controls

Explains basic navigation controls and buttons used within the Back Office interface.

Product Database Structure

Creating New Products

Editing Existing Products

Deleting Products

Adding Product Comments

Compulsory Product Receipts

Supplier Management

Creating New Suppliers

Step-by-step guide for adding new supplier details into the system.

Managing Supplier Records

Editing Existing Suppliers

Instructions for modifying existing supplier information.

Deleting Suppliers

Process for removing supplier records from the system.

Condiment Management

Creating New Condiments

Guide to setting up new condiment options for products.

Editing and Deleting Condiments

Editing Condiments

Instructions for modifying existing condiment details and selections.

Deleting Condiments

Process for removing condiment definitions from the system.

Attaching Condiments to Products

Removing Condiments from Products

Menu Creation and Management

Creating New Menus

Guide to setting up new menu categories or buttons for product display.

Editing and Deleting Menus

Editing Existing Menus

Instructions for modifying existing menus and their associated products.

Deleting Menus

Procedure for removing menus from the system.

Question Management

Creating New Questions

Guide to defining new questions or prompts for transaction interaction.

Managing Product Questions

Attaching Questions to Products

Procedure for linking defined questions to specific products.

Removing Questions from Products

Steps to detach questions from specific products.

Customer Display Configuration

Creating Customer Display Messages

Steps to create and set custom messages for the customer display.

Saving System Changes

Operator Account Management

Creating New Operators

Guide to setting up new user accounts with specific permissions.

Operator Permissions in Sales Mode

Sales Mode Function Permissions

Defines operator permissions for specific functions within Sales Mode.

Managing Operator Accounts

Editing Existing Operators

Instructions for modifying existing operator account details and permissions.

Deleting Operators

Process for removing operator accounts from the system.

Receipt Customization

Setting Receipt Header and Footer

Detailed steps for customizing receipt header and footer content.

Reason Menu Configuration

Adding Values to Reason Types

Procedure for adding new reasons to predefined reason types.

Managing Reason Codes

Removing Reasons

Steps to delete specific reasons from reason types.

Sales Mode Introduction

Hospitality Sales Operations

Guides for using the POS in a hospitality environment, covering sales.

Till Sign-On Procedures

Signing On to the Till

Methods for operators to log in to the point-of-sale terminal.

Conducting Sales Transactions

Making a Sale

Step-by-step process for conducting a sales transaction on the POS.

Sales Mode Quantity Function

Using the Quantity Button

How to use the quantity button for selling multiples of a product.

Selling with Product Modifiers

Adding Free Text to Transactions

Using Product Menus

Selling with Product Condiments

Layaway Transaction Function

Recalling Layaway Transactions

Recalling Laid Away Transactions

Steps to retrieve a transaction previously stored using the Layaway function.

Storing Transactions to Tables/Tabs

Recording Transaction Covers

Splitting Transaction Bills

Moving Products Between Tables

Product Search Functionality

Product Information Enquiry

Completing Transactions

Processing Multiple Payment Types

Accepting Multiple Tender Types

Procedure for processing transactions paid with various payment methods.

Printing Transaction Receipts

Retail Sales Operations

Till Sign-On Procedures (Retail)

Making Sales Transactions (Retail)

Using Product Codes for Sales

Sales Quantity Button Usage

Adding Free Text in Retail Sales

Using Product Menus in Retail

Scanning Barcodes for Products

Layaway Functionality

Recalling Layaway Transactions

Recalling Transactions

Steps to retrieve a transaction previously stored using the Layaway function.

Product Search

Product Enquiry

Processing Payments

Multiple Payment Types

Accepting Multiple Tender Types

Procedure for processing transactions paid with various payment methods.

Printing Gift Receipts

Printing Transaction Receipts

Sales Functions Overview

Fixed Discounts

How to apply a fixed discount to the entire transaction.

Item Discounts

How to apply discounts to individual items within a transaction.

Subtotal Discount

Voiding Transactions

Removing Items from Transactions

Procedure for voiding specific items within a transaction.

Voiding Entire Transactions

Refunding Individual Items

Refunding Current Transactions

No Sale Function

Recording Paid Out Transactions

Recording Paid In Transactions

Adjusting Product Prices

Terminal Reports Overview

Current Financial Reports

Reports detailing current financial transactions and sales data.

Group and Department Reports

Reports broken down by product groups and departments.

Product Sales Reports

Reports focusing on sales performance of individual products.

Sales Commission Reports

Reports related to sales commission earned by personnel.

Archive and Central Sales Reports

Daily Sales Reports

Reports summarizing daily sales transactions and performance.

Weekly Sales Reports

Reports detailing sales performance on a day-by-day basis for a week.

Consolidated Weekly Sales

Summarized sales reports for weekly periods.

Sales by Period Reports

Reports generated for user-defined sales periods.

Extended Sales Reports

Sales Commission (Extended)

Reports detailing sales commission earned by personnel.

Operator Sales Performance

Reports summarizing sales performance by individual operators.

Group and Department Sales (Extended)

Reports broken down by product groups and departments.

Product Sales Report (Extended)

Reports focusing on sales performance of individual products.

Hourly Sales Reports

Reports showing sales performance on an hourly basis.

End of Day Procedures

Cash Declaration Process

How to reconcile cash and other tender types in the till at end of day.

Sales Transaction Review

Viewing Central Archive Sales

Viewing sales data from the central archive, typically after end of day.

Finding Past Transactions

Finding Transactions by Date

Procedure for searching and retrieving past transactions based on criteria.

Viewing Transaction Details

Displaying Sales Details

Viewing detailed information for a selected transaction.

Printing Transaction Copies

Printing Copy Receipts

How to print a duplicate receipt for a selected transaction.

Printing A4 Receipt Copies

How to print a full A4 size copy of a transaction receipt.

Voiding and Printing from Review

Voiding Transactions from Review

Procedure for voiding a transaction from the review screen.

Printing Search Results List

How to print a list of search results to the receipt printer.

Sales Review Export and Criteria

Printing Selected Receipts

How to print multiple selected receipts from the search results.

Exporting Sales Data to HTML

How to export search results to an HTML file.

Exporting Sales Data to Excel

How to export search results to an Excel file.

Changing Sales Review Criteria

How to modify the search criteria for reviewing transactions.

Serial Tracking Setup

Setting Up Product Serial Tracking

Procedure for configuring products to enable serial number tracking.

Looking Up Serial Tracking Transactions

Mail Merge Wizard for Data Export

Exporting Data via Mail Merge

Steps to initiate the mail merge wizard for data export.

Commission Setup and Management

Setting Up Personnel for Commission

How to add and configure personnel for commission tracking.

Managing Commission Personnel

Deleting Commission Personnel

Procedure for removing personnel records from commission tracking.

Editing Commission Personnel

Saving Commission Changes

Setting Up Commission Rates

Applying Commission to Sales

Selling with Commission Sets

How to apply commission rules during a sales transaction.

Staff Clock In/Out Tracking

Clocking In for Shifts

Procedure for staff to log their start time at the beginning of a shift.

Clocking Out from Shifts

Procedure for staff to log their end time at the end of a shift.

Product Label Printing

Printing Labels from Product Record

Procedure for printing labels for single products directly from their record.

Database Label Printing

Printing Labels from Database

Procedure for printing labels for multiple products or departments from the database.

Credit Note Issuance

Issuing a Credit Note

Steps to create and issue a credit note to a customer.

Redeeming Credit Notes

Stock In/Out Management

Setting Up Stock Items

Procedure for configuring products to enable stock tracking.

Recipe Item Setup

Stock Order Creation

Creating Stock Orders Manually

Steps to manually create a new stock order with a supplier.

Setting Minimum and Maximum Stock Levels

Booking Orders into Stock

Handling Correct Deliveries

Handling Incorrect Deliveries

Managing Items in Stock Orders

Deleting Items from Orders

How to remove an item from a stock order.

Adding Items to Orders

How to add a new item to a stock delivery.

Editing Items in Stock Orders

Goods Inward Processing

Creating Goods Inward Records

Steps to record new incoming stock deliveries.

Viewing Goods Inward Page

Stock Taking Procedure

Performing a Stock Take

Steps to initiate and conduct a physical stock count.

Stock Adjustment Process

Creating New Stock Adjustments

Steps to manually create a stock adjustment record.

Editing Stock Adjustments

Deleting Stock Adjustments

Viewing Stock Adjustments

Customer Back Office Overview

Customer Record Management

Overview of the customer management module.

Creating New Customer Records

Steps to add new customer records to the system.

Managing Customer Groups

Adding Customers to Groups

How to assign customers to specific groups for organization.

Attaching Customer Pictures

Customer Account Features

Allocating Swipe Cards to Customers

How to associate a swipe card with a customer account.

Recording Customer Birthdays/Anniversaries

How to record customer birthdays and anniversaries.

Setting Customer Status to 'On Stop'

How to set a customer status to 'On Stop' for account overdue.

Adding Comments to Customer Records

How to add free-text notes to customer records.

Viewing Customer Deposit History

Transaction Overview Summary

Customer Group Management

Adding New Customer Groups

Steps to create a new customer group.

Deleting Customer Groups

Deleting Customer Groups

Procedure for removing customer groups from the system.

Customer Order Management

Creating New Customer Orders

Steps to create a new customer order.

Adding to Existing Customer Orders

Adding Items to Existing Orders

How to add products to an already created customer order.

Removing Items from Customer Orders

Removing Items from Orders

How to remove a product from an existing customer order.

Amending Products in Customer Orders

Printing Customer Orders

How to print a copy of a customer order.

Printing Mini Statements for Orders

How to print a mini statement for a customer order.

Deleting Customer Orders

Loyalty Program Overview

Setting Up Customer Loyalty Discounts

How to apply discounts to specific customers within the loyalty program.

Loyalty Points Overview

Viewing a summary of a customer's loyalty points and redemption history.

Receipt Comments

Adding Text to Receipts

Steps to add specific text to customer receipts.

Customer Listing Reports

Running Customer Reports

Steps to generate customer listing reports with specified criteria.

Terminal Customer Management

Credit Notes on Terminal

Process for issuing credit notes to customers from the terminal.

Issuing Credit Notes on Terminal

Steps to create and issue a credit note to a customer directly on the terminal.

Redeeming Credit Notes on Terminal

Using Credit Notes for Transactions

How to apply a credit note to a transaction directly on the terminal.

Customer Deposit Management

Taking Customer Deposits

Steps to record a deposit amount from a customer.

Refunding Customer Deposits

Printing Deposit Lists

Printing a Deposit List

How to print a list of all customer deposits.

Redeeming Customer Deposits

Customer Order Creation

Creating New Customer Orders

Steps to create a new customer order.

Adding to Existing Customer Orders

Adding Items to Existing Orders

How to add products to an already created customer order.

Removing Items from Customer Orders

Removing Items from Orders

How to remove a product from an existing customer order.

Amending Products in Customer Orders

Printing Customer Orders

How to print a copy of a customer order.

Printing Mini Statements for Orders

How to print a mini statement for a customer order.

Deleting Customer Orders

Adding Deposits to Customer Orders

Refunding Deposits from Customer Orders

Finalizing Customer Orders

Customer 'On Stop' Status

Till Behavior for 'On Stop' Customers

Describes the message displayed on the till when an 'On Stop' customer is identified.

Loyalty Program in Sales

Making Sales with Loyalty

Procedure for applying customer loyalty and discounts during a sale.

Redeeming Loyalty Points

FAQs and Top Tips