H E Y E R P a s i t h e c
102 / 106 HEYER Pasithec, Operator’s manual Rev. 0.2 Draft - 12/09
11 Warranty
Warranty declaration by HEYER Medical AG
In addition to the legal warranty acc. to HBG §377, HEYER MEDICAL AG shall grant a warranty of 12
months for the purchase of a new apparatus from the HEYER product range. The warranty period
begins with the date of invoice and is subject to the following conditions:
1. Within the warranty period we will eliminate free of charge any defects or damages on the
device that are shown to be caused by a manufacturing or material error. The warranty does
not include easily breakable parts, e.g. glass or consumable parts.
2. Warranty services can only claimed upon submission of a delivery note (bill of delivery or
invoice); the type and method of damage remedy (repair or replacement) shall be at the
discretion of HEYER MEDICAL AG. Warranty services do not result in an extension of the
warranty period, nor do they entail a new warranty being granted. There is no independent
warranty period for installed spare parts.
3. Excluded from the warranty are: Damages caused by improper use, operating errors,
mechanical stress or non-observance of the operating instructions, as well as damages
caused by force majeure or by extraordinary environmental conditions.
4. Warranty services may only be claimed if proof is submitted to confirm that all service and
maintenance work has been carried out by authorized staff.
5. The warranty includes all faults that impair a faultless functioning of the device on the basis of
technical defects of individual components. The warranty obligation can only be recognized
by us if the device has been used properly and according to its intended use and no repair
attempts have been undertaken by the client himself or by third parties. The warranty claim
does not include faults caused by mechanical damages or if the device is being operated with
accessories originating from third parties.
6. The warranty is also void if changes, alterations or repairs are made to the device by persons
not authorized to do this.
7. The warranty claim only applies to customers of HEYER MEDICAL AG; it cannot be
transferred to third parties.
8. The rejected device is to be shipped back to our plant postage free. In case of a request by
our customer service department, the costs for shipping to the plant are to be initially
generally borne by the customer. After successful repair, we will send the device back freight
collect. If HEYER MEDICAL AG confirms the existence of a warranty claim, the customer will
receive reimbursement for the costs of delivery and/or transport of the apparatus. Repair
parts that do not fall under the warranty claim will be billed by us. The shipping of the device
to us always counts as a complete assignment to eliminate all faults and/or replace missing
parts, unless the customer expressly excludes partial services. Additional claims to transfer or
reduce and replace damages of any kind in particular also of damages not incurred on the
object of delivery itself are excluded.
Our service address: HEYER Medical AG
Carl-Heyer-Straße 1-3
D-56130 Bad Ems
Tel.: (02603)791-3
Fax: (02603)70 424
Subject to technical changes!
Rev. No.: 0.2 – dated 18.12.2009
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