Version 2.0, February 2012. Copyright 2012 Hitron Technologies
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TROUBLESHOOTING
Use this section to solve common problems with the CGN2 and your network.
Problem: None of the LEDs Turn On
The CGN2 is not receiving power, or there is a fault with the device.
1 Ensure that you are using the correct power adaptor.
Using a power adaptor other than the one that came with your CGN2 can
damage the CGN2.
2 Ensure that the power adaptor is connected to the CGN2 and the wall socket (or
other power source) correctly.
3 Ensure that the power source is functioning correctly. Replace any broken fuses
or reset any tripped circuit breakers.
4 Disconnect and re-connect the power adaptor to the power source and the
CGN2.
5 If none of the above steps solve the problem, consult your vendor.
Problem: One of the LEDs does not Display as Expected
1 Ensure that you understand the LED’s normal behavior (see LEDs on page 18).
2 Ensure that the CGN2’s hardware is connected correctly; see the Quick
Installation Guide.
3 Disconnect and re-connect the power adaptor to the CGN2.
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