Version 2.0, February 2012. Copyright 2012 Hitron Technologies
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Version 2.0, February 2012. Copyright 2012 Hitron Technologies
109
3 Make sure that your computer is on the same subnet as the CGN2; see IP
Address Setup on page 21.
4 If you are attempting to connect over the wireless network, there may be a
problem with the wireless connection. Connect via a LAN port instead.
5 If the above steps do not work, you need to reset the CGN2. See Resetting the
CGN2 on page 25. All user-configured data is lost, and the CGN2 is returned to
its default settings. If you previously backed-up a more recent version your
CGN2’s settings, you can now upload them to the CGN2; see The Backup
Screen on page 52.
6 If the problem persists, contact your vendor.
Problem: I Cannot Access the Internet and the DS and US LEDs
Keep Blinking
Your service provider may have disabled your Internet access; check the Cable >
System Info screen’s Network Access field (see The System Info Screen on page
33).
Problem: I Cannot Connect My Wireless Device
1 Ensure that your wireless client device is functioning properly, and is configured
correctly. See the wireless client’s documentation if unsure.
2 Ensure that the wireless client is within the CGN2’s radio coverage area. Bear in
mind that physical obstructions (walls, floors, trees, etc.) and electrical
interference (other radio transmitters, microwave ovens, etc) reduce your
CGN2’s signal quality and coverage area.
3 Ensure that the CGN2 and the wireless client are set to use the same wireless
mode and SSID (see The Setup Screen on page 86) and security settings (see
The Access Control Screen on page 93).
4 Re-enter any security credentials (WEP keys, WPA(2)-PSK password, or WPS
PIN).
5 If you are using WPS’s PBC (push-button configuration) feature, ensure that you
are pressing the button on the CGN2 and the button on the wireless client within
2 minutes of one another.
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