Document 800-09312V2 Rev A 71
08/2012
Troubleshooting
Technical Support
Prior to calling Honeywell technical support, refer to the following topics for possible
solutions to problems with your camera. To contact the Honeywell Video Systems
technical support team, call 1-800-796-2288 (North America only) or send an e-mail to
HVSsupport@honeywell.com. See the back cover of this guide for international technical
support contact information
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Merchandise Authorization (RMA) number. The RMA number must be
clearly marked on all return packages and internal paperwork.
Problem: Lens Not in Optical Focus
Possible solutions:
• Verify that the lens cap has been removed from the camera.
• This can also be caused by dirt, oil, grease, and fingerprints, and so on, that have
accumulated on the lens or bubble. Check the lens and dome bubble, then clean
them, if needed.
Caution Use extreme caution when cleaning the lens and dome bubble so
that you do not scratch their optical surfaces. Prepare a washed-out
cotton cloth or lens cleaning paper with alcohol or lens cleaning
liquid. Clean by moving spirally from the lens center towards its rim.
Repeat until the lens is completely clean.
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