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Troubleshooting
Problem: Live View Does Not Display the Expected Video
Possible solutions:
• Ensure that your web browser settings have been configured to allow ActiveX controls
(see Installing the Honeywell IP Utility and Web Client on page 29 for information on
setting up your browser).
• Ensure that the network cable from the camera is connected to both the camera and
the network.
Problem: IP Utility Software Installation Fails
Disable Norton AntiVirus software, then install the IP Utility software.
Problem: Cannot Connect to a Device
When the following message (Figure B-1) displays in the status bar of the IP Utility, your
device connection is limited. Usually this warning indicates that your PC and the device
your are connecting to are on different subnets. Contact your network administrator for help
to resolve your network issue(s).
Figure B-1 Limited or No Connection Message
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