800-13897 - A - 01/2013
B
Solutions B
This Appendix provides possible solutions for resolving system malfunctions that may occur
from time to time.
Troubleshooting the HRG DVR
If this happens … Try this …
The DVR makes a beeping
sound after booting.
The HRG DVR gives a warning beep after booting if:
• There is no hard drive present in the HRG DVR;
• The hard drive has not been initialized;
• The hard drive is defective.
If you want to use your HRG DVR without any HDDs, you can disable this warning
beep in the Exception Settings menu (See Exception Settings on page 70).
The DVR does not respond to
the IR remote control.
After you have read the section Using the IR Remote Control on page 19, check that:
• The batteries are installed correctly in the remote, making sure that the polarities
of the batteries are not reversed;
• The batteries are fresh and not out of power;
• The remote has not been tampered with;
• There are no fluorescent lamps in use in close proximity to the HRG DVR.
The PTZ is unresponsive. Check that:
• The RS-485 cable is properly connected;
• The PTZ dome decoder type is correct;
• The PTZ dome decoder speed configuration is correct;
• The PTZ dome decoder address bit configuration is correct;
• To make sure that the main board RS-485 interface is not broken.
No video is recorded after
setting motion detection.
Check that:
• The recording schedule is set up correctly by following the procedure in
Scheduling Recording on page 41;
• The motion detection area is configured correctly as described in Motion
Detection Alarm on page 59;
• The channels are being triggered for motion detection as described in Motion
Detection Alarm on page 59.
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