Enclosure troubleshooting 31
Procedures: Power supply failure
CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION: If you are using a Virtual Connect environment, some of these procedures might
cause the loss of Virtual Connect credentials and the loss of communication between the Onboard
Administrator and the Virtual Connect Interconnect module. Ensure the Virtual Connect
configuration is backed up before proceeding with any of the following procedures. Virtual
Connect configuration can be backed up by using Virtual Connect GUI or Virtual Connect
Support Utility.
CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
Step Power supply failure action and verification
Step 1
Action
Verify that the AC power cord is connected properly to the AC source and to the power
supply reporting the error.
Verification
If the power supply LEDs indicate normal condition, then the repair is complete.
If the power supply LEDs indicate other than normal condition, then continue to the next
step.
Step 2
Action
Remove the suspect power supply, and then replace it with a service spare power supply.
Verification
If the power supply LEDs indicate normal condition, then the original power supply had
failed and the repair is complete.
If the power supply LEDs indicate other than normal condition and you are
troubleshooting an HP BladeSystem c7000 Enclosure, then continue to the next step.
If the power supply LEDs indicate other than normal condition and you are
troubleshooting an HP BladeSystem c3000 Enclosure, then continue to step 4.
Caution
Request authorization to power down the enclosure. Do not continue to the next step until
you receive proper authorization.
Step 3
Action
Test the AC power input module:
1 Remove the AC power input module.
2 Install an operational AC power input module or service spare part.
3 Reconnect all power cords.
Verification
If the power supply LEDs indicate normal
condition, then the AC input module had failed
and the repair is complete.
If the power supply LEDs still indicate other than normal condition, then continue to step 14.
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