Enclosure troubleshooting 54
Step
HP BladeSystem c3000 Enclosure DVD-ROM troubleshooting action and
verification
Action
1 Use the Insight Display up arrow key to select 'Enable…'.
2 Press the OK button twice to accept the changes.
This changes the USB setting to toggle the USB enable from rear to front or front to rear
as indicated in the selected action.
The Onboard Administrator reboots after changing this setting.
Verification
If the Insight Display reports "No Support," then the device does not support Enclosure
DVD-ROM.
If any of the buttons indicate an iLO firmware upgrade is needed, then upgrade the iLO
firmware and repeat step 4.
If the Insight Display screen changes to "Connect: Enclosure DVD," then continue to the
next step.
Step 5
Action
Connect to the DVD-ROM drive:
1 Use the Insight Display up or down keys to select either Connect or Connect&Reboot.
Select Connect&Reboot to reboot the server blade with the DVD-ROM drive connected.
2 Press the OK button twice.
Verification
1 The Insight Display displays a locked symbol for a short time.
2 When the locked symbol no longer appears, navigate to the DVD Connect Status
screen.
3 Verify that the DVD-
ROM status icon next to the highlighted button is green, indicating
that the server blade is connected to the DVD-ROM drive. The selected button should
now read "Disconnect."
Procedures: External DVD-ROM troubleshooting
CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
Step External DVD-ROM troubleshooting action and verification
Step 1
Action
Test the DVD-ROM drive connections:
1 Verify that the DVD-ROM drive USB cable is plugged into the active OA USB
connector.
2 Verify that power is connected to the DVD-ROM drive.
3 Press the DVD-ROM drive eject button.
4 Check the status of the DVD-ROM drive LEDs.
5 Verify that the media tray is extended.
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