HP Notebook Series Reference Guide

Reference Guide 6–1
6
Troubleshooting
Troubleshooting Your Notebook
This chapter contains solutions to many types of problems you
might have with your notebook. Try the solutions one at a time, in
the order in which they are presented.
Here are some other sources of information for troubleshooting:
■ Use the Windows troubleshooters. Select Start > Help and
Support.
■ Select the question mark One-Touch key located at the top of
the keyboard.
■ See the Microsoft Windows manual shipped with the
notebook.
■ Refer to the Worldwide Telephone Numbers booklet to
contact a Customer Care Center for help and support.

HP Notebook Series Specifications

General

Category	Laptop
Series	Notebook Series
Processor	Varies by model (e.g., Intel Core i3/i5/i7, AMD Ryzen)
RAM	Varies by model (e.g., 4GB, 8GB, 16GB)
Storage	Varies by model (e.g., 256GB SSD, 1TB HDD)
Display	14-inch to 17.3-inch HD or FHD (varies by model)
Operating System	Windows 10 or Windows 11 (varies by model)
Graphics	Integrated Intel or AMD Graphics or Discrete NVIDIA or AMD Graphics (varies by model)
Battery	Varies by model
Weight	Varies by model