HP Notebook Series Reference Guide

6–20 Reference Guide
Troubleshooting
If the Serial or Parallel Port Is Not Working
■ Make sure the port connection is secure.
■ Check the port settings in Control Panel. Open the hardware
Device Manager, then select Ports (COM & LPT).
If the USB Port Is Not Working
■ Contact the vendor of the peripheral device for the latest USB
drivers.
■ Check the port settings in Control Panel. Open the hardware
Device Manager, then select Universal Serial Bus Controller.
Startup Problems
If the Notebook Does Not Respond When You
Turn It On
■ Connect the AC adapter.
■ Reset the notebook by inserting the tip of a paper clip into
the
reset button on the bottom of the notebook. Then press the
power button to turn it on.
■ If the notebook still does not respond, remove the battery
pack and AC adapter, remove any PC Cards, and undock the
notebook if docked. Then plug in the AC adapter again, and
reset the notebook using the reset button.
If the Notebook Will Not Boot from Battery Power
■ Make sure the battery pack is properly inserted and fully
charged. Check the battery charge by removing it and
pressing the pad on the side of the battery pack. The lights
show the charge level.
■ If available, try another battery pack.

HP Notebook Series Specifications

General

Category	Laptop
Series	Notebook Series
Processor	Varies by model (e.g., Intel Core i3/i5/i7, AMD Ryzen)
RAM	Varies by model (e.g., 4GB, 8GB, 16GB)
Storage	Varies by model (e.g., 256GB SSD, 1TB HDD)
Display	14-inch to 17.3-inch HD or FHD (varies by model)
Operating System	Windows 10 or Windows 11 (varies by model)
Graphics	Integrated Intel or AMD Graphics or Discrete NVIDIA or AMD Graphics (varies by model)
Battery	Varies by model
Weight	Varies by model