HP Notebook Series Reference Guide

Troubleshooting
Reference Guide 6–7
■ Check settings in the Device Manager:
1. Select Start > Control Panel > Performance and
Maintenance > System.
2. On the Hardware tab, select Device Manager and expand
the infrared devices. Select the infrared port and make
sure that the device is enabled.
■ Make sure only one application is using the infrared port.
Keyboard and Pointing Device Problems
✎
Use these suggestions for built-in or external devices.
If the Pointer Is Difficult to Control
Adjust the pointer controls. Select Start > Control Panel >
Printers and Other Hardware > Mouse.
If the TouchPad Does Not Work
■ Press the TouchPad on-off button to turn on the light.
■ Do not touch the TouchPad while the notebook is rebooting
or resuming from Standby mode. If this happens, try the
following: press a key on the keyboard to restore normal
operation.
■ If an external mouse is connected, the built-in pointing
devices are normally disabled. You can change this setting
with the BIOS Setup utility. See
“Configuring Your
Notebook” in this chapter.
■ Restart the notebook. Select Start > Turn Off Computer >
Restart.

HP Notebook Series Specifications

General

Category	Laptop
Series	Notebook Series
Processor	Varies by model (e.g., Intel Core i3/i5/i7, AMD Ryzen)
RAM	Varies by model (e.g., 4GB, 8GB, 16GB)
Storage	Varies by model (e.g., 256GB SSD, 1TB HDD)
Display	14-inch to 17.3-inch HD or FHD (varies by model)
Operating System	Windows 10 or Windows 11 (varies by model)
Graphics	Integrated Intel or AMD Graphics or Discrete NVIDIA or AMD Graphics (varies by model)
Battery	Varies by model
Weight	Varies by model