HP Notebook Series Reference Guide

Troubleshooting
Reference Guide 6–3
CD-ROM and DVD Problems
If You Cannot Boot from a CD or DVD
■ Make sure the CD or DVD is bootable.
■ Make sure the CD-ROM/DVD drive is selected as the boot
device. See the
“Basic Operation” chapter in this guide to
change the boot sequence.
■ Restart the notebook. Select Start > Turn Off Computer >
Restart.
If a DVD Plays Erratically
■ Dirt or smudges can cause a disc to skip. Clean the disc with
a soft cloth. If the disc is badly scratched, it will probably
have to be replaced.
■ If you are playing the DVD on battery power, try changing
the power scheme.
If You Get a Region Code Error When Playing a
DVD Movie
DVDs can have regional codes embedded in the disc data. These
codes prevent DVD movies from being played outside the region
of the world in which they are sold. If you get a Region Code
error, you are trying to play a DVD intended for a different
region.
If the Notebook Cannot Read a CD or DVD
■ For a single-sided CD or DVD, make sure the disc is placed
in the drive with the label facing up.
■ Clean the disc.
■ Wait 5 to 10 seconds after closing the tray to give the
notebook time to recognize the disc.

HP Notebook Series Specifications

General

Category	Laptop
Series	Notebook Series
Processor	Varies by model (e.g., Intel Core i3/i5/i7, AMD Ryzen)
RAM	Varies by model (e.g., 4GB, 8GB, 16GB)
Storage	Varies by model (e.g., 256GB SSD, 1TB HDD)
Display	14-inch to 17.3-inch HD or FHD (varies by model)
Operating System	Windows 10 or Windows 11 (varies by model)
Graphics	Integrated Intel or AMD Graphics or Discrete NVIDIA or AMD Graphics (varies by model)
Battery	Varies by model
Weight	Varies by model