HP Notebook Series Reference Guide

6–4 Reference Guide
Troubleshooting
■ Restart the system: remove the disc from the drive, and select
Start > Turn Off Computer > Restart.
■ If you created the CD on a DVD/CD-RW combo-type drive,
try using a different media brand. Read and write quality may
vary for media.
If a DVD Movie Does Not Fill the Screen
Each side of a double-sided DVD has a different format (standard
or widescreen). In widescreen format, black bands appear at the
top and bottom of the screen. To view the standard format, flip
the
disc over and play the other side.
If a DVD Does Not Play with Two Displays
If you are using the Extended Desktop (dual displays), move the
player window to the display selected as primary. If you are not
using Extended Desktop and both displays are active, press the
TV Now! One-Touch button at the top of the keyboard to switch
to one display.
If the Notebook Cannot Find Wordpad.exe After
Inserting a CD
The system is trying to open a .doc file in WordPad, but cannot
find the Wordpad.exe program file. The system displays an error
message asking for the path. In the dialog box, type
C:\Program Files\Accessories.
Display Problems
If the Notebook Is On, But the Screen Is Blank
■ Move the mouse or tap the TouchPad. This will wake the
display if it is in Display-off mode.
■ If the notebook is cold, allow it to warm up.

HP Notebook Series Specifications

General

Category	Laptop
Series	Notebook Series
Processor	Varies by model (e.g., Intel Core i3/i5/i7, AMD Ryzen)
RAM	Varies by model (e.g., 4GB, 8GB, 16GB)
Storage	Varies by model (e.g., 256GB SSD, 1TB HDD)
Display	14-inch to 17.3-inch HD or FHD (varies by model)
Operating System	Windows 10 or Windows 11 (varies by model)
Graphics	Integrated Intel or AMD Graphics or Discrete NVIDIA or AMD Graphics (varies by model)
Battery	Varies by model
Weight	Varies by model