HP Notebook Series Reference Guide

6–14 Reference Guide
Troubleshooting
If a PC Card Modem Is Not Working
Disable the internal modem:
1. Open the hardware Device Manager. Select Start > Control
Panel > Performance and Maintenance > System.
2. Select Modem to list the current modem devices.
3. Select the internal modem, then select the option to disable
the modem.
Performance Problems
If the Notebook Pauses or Runs Sluggishly
■ This may be normal Windows behavior. Background
processing can affect response time.
■ Certain background operations (such as a virus-scanning
program) can affect performance.
■ Press ctrl+alt+del and use Task Manager to see if an application
is not responding.
■ Restart the notebook. Select Start > Turn Off Computer >
Restart.
■ Some file browsers respond slowly while processing graphics
or waiting for broken network connections to time out.
■ If the notebook hard drive frequently runs (as indicated by
the
hard drive light on the front of the notebook) while the
notebook appears to be paused or running slowly, Windows is
likely spending excess time writing to its swap file on the
notebook hard disk. If this occurs frequently, consider
installing additional memory.
■ Check the amount of available free disk space. Delete
temporary and unneeded files.

HP Notebook Series Specifications

General

Category	Laptop
Series	Notebook Series
Processor	Varies by model (e.g., Intel Core i3/i5/i7, AMD Ryzen)
RAM	Varies by model (e.g., 4GB, 8GB, 16GB)
Storage	Varies by model (e.g., 256GB SSD, 1TB HDD)
Display	14-inch to 17.3-inch HD or FHD (varies by model)
Operating System	Windows 10 or Windows 11 (varies by model)
Graphics	Integrated Intel or AMD Graphics or Discrete NVIDIA or AMD Graphics (varies by model)
Battery	Varies by model
Weight	Varies by model