HP Notebook Series Reference Guide

Troubleshooting
Reference Guide 6–11
If the Modem Dials Incorrectly
■ Check the telephone number you entered, including any
digits required for outside access or long distance.
■ In Control Panel, open Phone and Modem Options. Check the
dialing options—look for duplicate digits for outside access
or long distance.
■ Make sure the number you are calling is not busy.
■ If you are in a foreign country, the dial tone may not be
recognized by the modem. In Control Panel, open Phone
and
Modem Options. Try disabling the option that waits for
a
dial tone.
■ If you have call-waiting, disable it. Your telephone company
can provide instructions.
If the Modem Dials, But Does Not Connect
■ Make sure you are using an analog telephone line (2, 3, or
4
wires). You must not use a digital line. In a hotel, ask for
a
data line.
■ Try another telephone line, preferably one normally used for
a fax machine or modem.
■ The modem at the other end may have a problem. Try dialing
to a different modem.
If the Modem Is Not Detected
■ Check the modem setup. In Control Panel, open Phone and
Modem Options. Check the COM port.
■ Open the hardware Device Manager. Select Start > Control
Panel > Performance and Maintenance > System. If the
modem is disabled, try to enable it. If it has a conflict, try
disabling another device.
■ If you are running fax software using fax Class 2, try using
Class 1.

HP Notebook Series Specifications

General

Category	Laptop
Series	Notebook Series
Processor	Varies by model (e.g., Intel Core i3/i5/i7, AMD Ryzen)
RAM	Varies by model (e.g., 4GB, 8GB, 16GB)
Storage	Varies by model (e.g., 256GB SSD, 1TB HDD)
Display	14-inch to 17.3-inch HD or FHD (varies by model)
Operating System	Windows 10 or Windows 11 (varies by model)
Graphics	Integrated Intel or AMD Graphics or Discrete NVIDIA or AMD Graphics (varies by model)
Battery	Varies by model
Weight	Varies by model