Solving Problems with Your Computer
Troubleshooting Techniques
Corporate Evaluator’s Guide 155
• Check for printer errors.
If the left edge of printed output is missing
• If the printer you are using is a 600-dpi (dots per inch) printer, try selecting a
compatible printer driver for a 300-dpi printer. For example, for a 600-dpi
HP LaserJet printer, try using the HP LaserJet IIIsi driver (300-dpi). Certain
applications may not work properly with 600-dpi printers.
Startup problems
If the computer doesn’t respond when you turn it on
• Connect the AC adapter.
• Slide the power switch to try turning on the unit.
• Reset the computer by inserting a straightened paper clip into the system-off switch
on the left side of the computer. Then turn it on by pressing the standby button.
• Don’t use the touch pad while booting or resuming.
• If you get no response, remove the battery and AC adapter, remove any PC cards, and
undock the computer. Then plug in the AC adapter, reset the computer using the
system-off switch, and turn it on by pressing the standby button.
• If you still get no response, call HP for assistance.
If the computer doesn’t boot from battery power
• Make sure the battery is properly inserted and fully charged.
• Check battery contacts.
• If another battery is available, try it.
If the computer doesn’t boot from the floppy disk drive
• Make sure the floppy disk drive is selected as the boot device in the BIOS Setup
utility—see “To change the boot device“ on page 38.
• Make sure the floppy disk drive controller is enabled in BIOS Setup—see “Using the
BIOS Setup Utility“ on page 86.
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