Solving Problems with Your Computer
Troubleshooting Techniques
154 Corporate Evaluator’s Guide
• If you have a connection to another computer, the computer doesn’t standby if the
connection is actively in use.
• If the computer is performing an operation, it normally waits for the operation to
finish.
If the computer doesn’t automatically hibernate as expected
• For Windows 2000 or XP, make sure hibernate support is enabled: from Control
Panel, open Power or Power Options, then click the Hibernate tab.
Also, check the Power Schemes tab. Make sure the Hibernate timeouts for both AC
power and battery power are not set to Never.
• For Windows 98, if your computer has more than 512 MB of RAM, you must expand
the hibernate partition on the hard disk—see “To replace the system RAM module“
on page 89.
If the Standby option is missing from the Shut Down window (Windows 98)
• Do not allow Windows 98 to disable APM. It may prompt you to do this in certain
situations—always answer No.
• If the Windows 98 Standby option is missing, restore it as follows:
1. In Control Panel, double-click System.
2. On the System Manager tab, expand the System Devices, select Advanced Power
Management, and click Remove.
3. Restart the computer.
4. In Control Panel, double-click Add New Hardware, and follow the prompts to
install support for APM.
5. Restart the computer.
Printing problems
Hint
You will usually be able to solve most printing problems by using the Print
troubleshooter in Windows Help: click Start, Help (or Help and Support).
If a parallel printer doesn’t print
• Make sure the printer is on and has paper in it.
• Make sure you are using a proper cable or cable adapter, and that it is securely
attached at both ends.
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